It just me but this place has change alot from the time i started going there 4 years ago. The big change came when they change to the UNITY stuff is truly not alot winning going on at this place compair to other casino that offer so much. I was there 3 days ago and in the high roller room to get service was a nightmare. I ask a manager, slot mechanic and 2 red shirt person on where is the waitress. All the can say is she or he is coming but only until he came from downstairs after 1½ did the gentleman came. Very nice service considering that i was not the only waiting for hours for a drink. It was not busy at all and the time was 2am which i spent the whole night at the casino. I check all the rooms out even the vip room on drapper area. Which a woman there toll me that she has been there six hours without one drink and not seen a waitress the whole time. I was like yeap i know the feeling. Not to make matters worst. Hired more waitress guys then the red shirt people that dont do anything but walk around waiting for there tips. Alot slot machine there have multiple play buttons there that dont work properly. I think if the slot machine is not working that they should put the slot machine out of service completely. We are playing for real money and loosing alot of it not to be accommodating for great service plus slot machine that dont work properly not calibrated, buttons not working but the slot is still on. I have press the service button myself to see the red shirt person just come by and turn it off without checking the machine to see if something is wrong with it. The light is on for a reason not just to turn off i can understand that by mistake it get press but it only thats second to do a overview scan on the slot machine. Also for the icing on the cake forget complaining about anything in the players club . Unless you are a special xcard player you will not get no emphatic from the manager in the players club. I am an icon player for the last 3 years to my surprise i dont get anything from rhis hardrock i used to but not anymore. No free play no comp rooms on 3 years no boutique gifts. I used to get it and ive been to the players club to tried to fix this issue like 20 times. Ive call over the phone to see if anyone can help me but nothing. So i stop trying and i keep coming less to this place. I wish i can give this place a better rating ecause i love the atmosphere and the thrills of winning. It just not been fun for me for a long time. Jackpots are getting smaller by the day and alot less win. On top of the bad service from several managers on the facilitie. I will not go into detail of the conversation one try to tell about my free play on the casino. It was a joke of an excuse quite comical.