KFC — Restaurant in Florida

I've lived in Okeechobee for over 2 years now and every time I have bought from KFC, the food has always been dry and stale. Not to mention the customer service is at it's worst. One trip to KFC, me and my husband drove through to order despite all of our problems with them before. I decided to order something different to see if maybe it's just the certain meal I was always getting. It took a good 3 minutes for them to even acknowledge we were in the drive through ready to order. When they finally came on, I ordered a BBQ sandwich and their wedges and my husband ordered his normal meal. We pulled around to the window and they didn't collect our money until about 6 minutes of waiting there(no I am not exaggerating). They collected the money and returned our change, and we sat for another good 6-7 minutes only for them to come back and say, "Sorry it's taking so long, we are making it fresh". I thought, "that's okay, I'd rather wait for fresh food anyways." We waited another 5 minutes when we received our order. On the way home, we started to eat some of our food. We live about 35 minutes away from KFC, so we wanted to eat our food on way. Not only was my food NOT fresh, it was so hard to eat, I was practically choking. After three bites, I threw it out the window and we stopped somewhere else. We haven't been to KFC in over a year and tonight we decided to once again, give them another try. Too bad we did, because they failed our expectations again. They had no wedges to sell, that irritated me right then, so I just ordered their "colonel sandwich". On the way home I stopped by Popeye's to get a "back up" meal because I kinda knew I was gonna be disappointed. I start to eat the colonel sandwich when I got home and it was so dry and hard, I could not bite through it with my teeth! After the first attempted bite, I threw it away and ate the Popeye's instead. I have once again for the millionth time, confirmed why I won't eat KFC in Okeechobee ever again. I LOVE KFC, just not the one in Okeechobee. I have called and reported them on their horrible customer service and food, here's to hoping corporate will actually do something...

I placed an order on the KFC app. My order was place at 6:27pm and was given an estimated time of 6:55pm when my order would be ready for pickup. We arrived at approximately 7:00pm to receive our order. When we arrived the store was closing and we were told that they were closing early so that the floors could be done. We ask about our order that was placed and was told we would have to go online and ask for a refund. However, when I tried to get the refund, I never received a response from the virtual assistant. So, the next night I went back to the store and ask for my order to be replaced since I could not get a refund. I was told no, they could not provide the food that was ordered and neither could they provide a refund.

Of course, I got as much information that I could regarding the store manager, the owner, and the associate working, but it was very difficult to get this information as no one wanted to provide me with the requested information. I ask to just speak directly with the manager, but she refused to come out of the office to speak with me.

Needless to say, I will be calling the corporate office regarding this matter. I not sure if it will do any good, but I will try. The customer service is terrible at this Okeechobee, FL location.

Well, I guess Slim Chicken or Popeyes will be getting my busy...

I just want to share this. I just want to say that in any business you don't lock your door a Hour before closing with people still in the lobby eating and someone up at the counter ordering his food, and a drive through wrapped around the building. I was walking up to the door and the lady locked the door before I could get to it. I wasn't even gonna stay in the place and eat I was gonna take it back to the hotel and eat. Just on the flip side of things, being a trucker and driving all day and getting this kind of treatment isn't very nice nor very much not appreciated. But I can say this I pray for her and to others out here in this cruel world that we are living today. Just because other's choose to be this way and be ugly doesn't mean we have to mimick their actions. I pray that this opens your eyes to be kind and not ugly. Even when it's not popular, nor is it practiced. I say why not be the few that shine for those around us and let's be an encouragement to others and Shine the light of Jesus and show Love and compassion and empathy. Each one of us is Given Mercy and Grace every single day. We are still here alive and well and God is allowing is to take the opportunity to get things right with Him...