La Calentana — Restaurant in Florida

Don't go!!!!! the food is not the same!! I wasted my money having to throw away the food because after complaining to the owner he refused to refund or replace order. Bad business with much disrespect for the customer. I wish I could rate with less than one star.

Response from the owner: You became aggressively disrespectful towards our staff members and you expected to be treated like royalty? No ma’am! You can take your money elsewhere!

First, why is the owner not taking responsibility for bad tasting food and refusing to replace or provide a refund. Second, why would he place blame on a customer who by the way wasn't disrespectful. Third, why is he referring to me as a ma'am...it should be sir for a male. Fourth, if owners of an establishment prefer to lie on customers indicating the customer is disrespectful, aggressive, and expect to be treated like royalty only because a customer complains about the quality of food and treated with disrespect while doing so, all potential customers should take their money elsewhere. The owner's response truely shows the character of this individual. Customers show support for small businesses that appreciate their customers business....after all, it's the money from the customers that help to keep the store's doors open. Even a moron knows that. So, you all can see from the owner's Response that he is an arrogant, unappreciative imbecile undeserving of any customer supporting this food truck/ hole-in-the wall store. I only was passing through and decided to try it, but I will stronly suggest you keep passing by these people. RUN!!! Don't stop here.. These people only want your money in exchange for horrible food...

i have been going here since i was 16 years old and i am now 27 , this was when they wasn’t so popular but now they have became a restaurant i will not go back to. after spending eight hours of getting my hair done I really wanted my favorite place because I moved out of the city and I live like an hour plus away so every time I come down to my hometown I always get them because I love them but this time when I got them the meat tasted like it’s been sitting out under a warmer you can taste how chalked up it was and then they give you so much little meat like it’s not a lot of meat like how it used to be when I first started Coming them at 16 and I understand business is in demand but look at how much meat you get and how many chips you get is ridiculous, like it’s like one to two scoops of meat so and then you have to pay like what six or seven dollars extra for extra meat it’s crazy and to give me hamburger meat that has been sitting for who know how long and to think nobody will like notice the difference and taste is crazy y’all lost yourself a loyal customer I’ve been going there since 16 and I’m 27 now and let’s not forget the prices but I know the prices come with being in high demand I see a lot of college students there now but to pay damn near what $15 it might be less for nachos and not to get a decent size meat...

Their customer service sucks. My family went there all the time. We ordered Pastore tacos and we’re given the wrong type of meat. It was right when they were about to close. I had my wife call back the next day to let them know. The accused us of trying to get freebies. Hung up my wife twice. I will never go back that’s not how you run business. Not cool very not cool very disrespectful. —— To answer your reply we came in at 8:50 pm and place the order. Y’all were out side I said good night to you. I am that nice guy who always says hello to your family. I have been there a lot. I didn’t have my wife call to get any thing free we just wanted to let you know the tacos were wrong. She heard you say hung up and put the phone off the hook so they don’t call back. Y’all lost faithful customers. When you have families that come all the time you can at least show them respect for being repeat customer. What ever we are not going back. That’s just not right :( I am all about showing people they matter and clearly it doesn’t...