Papa Johns Pizza — Restaurant in Florida

I'm giving 5 stars for customer service, particularly for the efforts of the manager on duty I spoke to tonight, Kyle. I understand Papa John's uses a call center to process their orders, but that degree of separation leaves a lot of room for delivery failure, as was the case tonight (again). Called in my order, dude read back what I ordered. It was wrong. Went through it again, dude read it back correctly this time. Order arrives, came out the way it was incorrectly read back originally. Annoying, of course. This was an almost $50 order. I called again, this time went straight to the store. Not sure how that works. Anyway, Kyle understood the problem and made it right. Good man. The point of this is I'm quite confident that using a call center was a decision that had some positive effect on the corporate bottom line, but it sucks for the customers and, I expect, the people working in the actual stores. Long story short, don't get too mad at the people at the shop if your delivery comes out jacked up. Might not be their fault. Also buy Kyle a beer or non-alcoholic beverage of his...

Pizza: Favorite pizza joints are just a personal preference. My review is completely based on my personal preference. What I like is how they always seem to use very fresh ingredients. The cheese to me tastes like no other. The crust is a thick puffy crust so if you are looking for thin and crispy this won't be your place of interest. The prices are very good especially when you use one of their coupons (they have them almost everyday).

This Store: This store is about average for a delivery only pizza store. They have two bathrooms (one for women and one for men). Luckily they do have a bench that seats 2 if you are lucky 3 people just in case you show up early. You can easily see behind the counter where the food is prepared so you can verify the cleanliness of the store (which is clean). Each time I have been there they prepared and cooked the pizza when they said they would. Friday and Saturday nights can get a busy so make sure you place your...

Horrible! A week and half ago, I had called at the ponte vedra location to place an order for yesterday’s party. The woman who answered my call said she’ll put the order and have them ontime ( at the time I had requested. I gave date and time). The pizza never arrived to the party on time. I had sent my husband to wait for the pizza at 4:30pm outside the house and didn’t arrived. I called papa Johns by 4:45pm and asked what happened. The woman apologized and said she doesn’t know why they are late. I asked “ you don’t know?” As me thinking “ hello, you work there”? She then said the delver guy was on the way. The diver guy didn’t showed up until 5pm. Deliver guy said he didn’t know that the pizza had to deliver at 4:30pm. At told him to take back his cold pizza to the store. Some kids from the party had left. Someone is NOT doing the job at...