Pizza Hut — Restaurant in Florida

By far the worst service I have ever experienced at an food establishment in my life . So bad that I have never ever reviewed any restaurant in my life and had to comment on here . If I could give negative stars or none I would. It was Carry Out and again I almost didn't review because I was actually picking up a free pizza and I'm a firm believer you get what you pay for . But the pizza being free (I had a trillion rewards points and ordered online ) had nothing to do with my bad experience except for a little at the end . When I first arrived I noticed serveral empty tables unbussed full of dirty dishes despite only one family being there. Then as I approached the counter no greeting and after several minutes and several eye contacts later a girl finally acknowledged me and said be right with you . Another 5 or so minutes went by ... 10 min total , those tables still dirty , the phones were ringing the ENTIRE TIME non stop and not one time were they ever even answered to be put on hold . Meanwhile all the employees are in the back huddled trying to figure out a bunch of delivery orders gone wrong . Finally when she reapproached me I said look I'm just here for a carry out and no payment is required . She then said ok give me your number and then tells me it says I haven't placed any order in weeks . I pull out my phone slightly aggravated at this point and show her my confirmation number , the store address , my order and the ready time which was 15min prior to that moment . After reading it she said oh I remember pulling this pizza and goes into the back and now the 7 huddled employees trying to figure out the delivery mess stopped and tried to figure out my mess ... then they couldn't find my pizza they all said they remembered seeing . Several employees approached me asking to see my phone and read the confirmation over and over . Finally a gentleman came out with the pizza from somewhere . Here I am 25 min later . But now he won't give it to me without me paying and for the millionth time I explained it was free . The order itself says free large pizza and a 0.00 amount owed . So he kept messing with the computer while the pizza was right there then opened the pizza again asked me what kind of pizza it was and I told him AGAIN . He printed a receipt and said here you go . I said thank you clearly upset . As soon as I picked up the pizza I could tell it was COLD not warm but COLD . But I was already annoyed and just wanted to get home after spending 30 min to pick up a pizza in an empty restaurant that was ready from the moment I walked in! Anyway I got home and what do I find a sauce pizza ! This pizza had some much sauce it was a sauce puddle in the center and when I would place the cold slices on a plate the sauce oozed out of the slices ... it was disgusting ....

Where to start! I placed order online like I normally do but due to so-called errors, they still put toppings on that I do not ask for! So, I placed order then immediately called ASAP to make sure it went through correctly and that certain toppings would not be on it. The lady who answered was extremely rude! I told her I had just placed an order and I just wanted to be sure the toppings I did not went through, she responds “whatever’s on the ticket is what will be made” (and the tone was shocking!) so I said ok, then if it’s wrong they can make new one and she hung up! I get there, walk in and lady doesn’t greet or acknowledge me and asked for name and I responded with it and told her I do not want to pay until I check my order! “Orders up” as she glanced at me points to the boxes and says “there’s your pizza’s”! Very rude woman! I check pizzas and still one of the toppings was put on I did not want! Then, on top of it all, I tell her I need my soda I ordered. She asks “a 20 oz?” I told her no ma’am, the 2 liter I ordered with the bread deal. She looks at me and responds “a 2 liter just doesn’t come with the bread!” This woman is NUTS! She had my receipt the whole time and didn’t bother looking at it and still tried to charge me $3 more! There’s even more I could put, including an elderly lady that witnessed this whole thing and had her own issue, but I’ll close this book now! Pizza Hut has always been my favorite and this particular one use to bs great but has...

I am done ordering from Pizzahut on 98 for the last time. I pay them too much money to be treated like a unwelcome customer. I called them for a delivery they said they couldn't find me the first time and after I waited a hour for them they told me they tried calling but I didn't see it in my phone . So they canceled my order. I never ate they contacted me back we figured out some mistake issues they offer me 20 in credit and i changed information to make it easier. Ordered pizza again couple days after that which was tonight i placed my order at 10:24 pm it said expect delivery time at 10:55pm time passed a hour went by they finally show up the delivery girl had no manners and acted like she could barely talk she drops my soda. Hands me the pizza and my drink i still tip her 5 dollars . i go in the house open the box it looks like my pizza was slammed in there all weird looking and they just threw toppings carelessly. I asked for it to be half pepperoni which it all was pepperoni. So I'm fed up not calling in a complaint no more . Leaving this review to say my goodbyes with this Pizza hut I'm moving to Dominoes Pizza hut employees should be drug tested. Keep your credits and points delete my account .I will not deal with you guys again. If i get sick off eating this last pizza from how it looked when I open the box we will be going to court . Thanks for nothing no wonder this place has a 3...