Subway — Restaurant in Florida

Ordered online using the Subway app. To my surprise, there was a code on the front page saying that, "Order one footlong sub, get the next one for 50% off... Use code : BOGO50. Awesome! Placed our order 3 footlong subs, 1 chocolate chip cookie, 1 oatmeal raisin, and 1 raspberry cheesecake. Go to check out and there isn't any where to put the discount code in! We think, maybe we have to hit the checkout button, in order to get to the next screen, and maybe we can put the code in there. Nope, it then shows my total and lets me know that my card on file has been charged. Oh well...I'll just have to use the code next time...maybe at the store. Anyway, get there to pick up the order and I noticed that the cookies and the cheesecake are not in the bag. I ask for them and the employee then informs me that I can choose between oatmeal raisin and macadamia nut. No chocolate chip and no raspberry cheesecake. I ask for a refund for the deserts.... All activity stops be on the counter.... No one knows how to proceed with my outrageous request. Oh yeah, one other thing... My Sprite was nothing but soda water.... No Sprite syrup at all.... That was a really...

WORST SUBWAY EVER!!!! I had a meeting for work and was running late, so I had my 13 year walk to subway, pre-ordered him a meal to eat while he waited 30 min for me to pick him up. I called the manager to let him know so they could show my son where his pick-up meal would be. They did not listen to understand, they listened to reply and completely misunderstood what I was asking, proceeded to tell me that they could not do that, that my son could not go there and eat as a paying customer, mind you again he is 13 years old!!! When I tried to explain, he accused me of yelling at him and hung up on me. I tried several times to call back, had several other people try to call, just to cancel my food order that was already paid for and for over an hour, NO ONE would answer the phone!!! I end up cancelling my meeting, getting my son, who now had nowhere to go and going to the subway to talk to the manager of which the manager had left. Yep, I ended up paying for the sub and taking it when I really wanted to throw it at the manager and get my money back! All I needed was for him to sit and eat, play on his phone for 30...

I ordered 4 sandwiches tonight. Pickup at 715. I got there at 730. A girl was mopping. I grabbed My bag and left. I get home one of the sandwiches were made wrong. No problem. I work service things happen. I call and get greeted with uhh hello. I told him the issue and told him I can’t come back tonight because I have a fussy baby, I’m not going to eat the sandwich could I bring it back tomorrow for a remake. He said Uhh sure I’ll let them know bye. I said don’t you want my name? and gets even more rude and says sure fine. I’m sorry my wrong order was an inconvenience but I was so nice. No need for your attitude. Hopefully whoever sees this can look at the schedule and know...