The Pizza Press - Winter Garden — Restaurant in Florida

The pizza was good but that was about it. It was like the employees were on a different planet. Myself and my friend had to repeat our order to the girl making our pizza multiple times. She kept looking at the door for some reason and I could tell she clearly wasn’t listening to us. Once the pizza went through the oven you can choose additional toppings. I asked the girl doing that part if they had oregano and she had to ask someone else who said they didn’t, which was confusing to me that a pizza restaurant wouldn’t have oregano. Turns out there is oregano but it’s on the tables but clearly they had no idea. I asked for basil and balsamic glaze on top. She put the basil on and then just stared at me. I had to repeat that I wanted balsamic glaze. It’s not that difficult to remember two things. She rings me up and then hands me my receipt and tells me to have a nice day.... my pizza is still sitting next to her behind the case and I had to remind her to hand it to me. Meanwhile there was a line building up behind me and a worker standing at the next cash register just standing there. Not ringing up anyone or calling for the next customer to come pay. Just standing there. I went to walk outside to sit down, I had my hands full with a pizza in one hand and a drink in the other. An employee is walking in at the same time and just opens the door for himself, walks in, and lets the door close behind him, like in my face. We also had a worker come outside with a trash bag and put it down by the door and walk away, meanwhile trash juice is leaking underneath our table. There also should be trash cans outside. I heard multiple other customers experiencing issues as well like workers forgetting to put their orders in the oven. I also witnessed workers make fun of a customer who was upset with them after she had walked away. I don’t know I’m what world that is acceptable. If you want to make fun of customers, that’s fine, everyone in customer service does that but don’t do it in front of other customers. I literally felt like I was in a different universe or on a prank show when I was in there. I just cannot get over how laughably bad the customer service was in there. They also randomly closed for an hour while we were there and put computer paper signs on the door saying they would reopen in an hour. It was...

The pizza here is usually really good and I’ve been getting pizza here since it opened. Meaning this review is based on multiple visits and interactions. Writing this to hopefully see some change. The reason I gave it a low rating was because their service and attention to detail. 1. It’s always full of staff behind the counter but not efficient at all, also not all that friendly. Most, but not all, staff always look annoyed and like they’re ready to go home. There are a few that I hope I get when I walk in though, full of great energy, so kudos. 2. To be honest, I’ve never really seen a prominent manager organizing the chaos. 3. I don’t think any of them have ever taken a food safety course. So many times I’ve seen people pick stuff off the floor/non-sanitized area and not wash their hands/change gloves and go to make my pizza then had to ASK them to do so. I’ve also seen staff sneeze/cough and not change gloves and wash their hands. 4. Online orders are usually never right no matter how BOLD I make the notes to remind them as the mobile app and web order selections don’t have all the same options. Also, for mobile order pickup, there’s no organization in store and usually get ignored until you happen to flag someone down in all the chaos. Again, this is not over one experience, but over the span since their opening. Hoping management can figure something out to make it a...

So sad to write this review. My husband and I stopped in for a late dinner. We arrived at 8:40pm. We were unaware of the 9:00pm closing time. When we walked into the place we were not acknowledged at all. As a matter a fact the gentleman at the counter turned his back to us for a couple of minutes as if we weren't even standing there. I whispered to my husband, "Did he not see us come in?" Finally he asked what we wanted. He was smug and you could clearly tell he didn't want us there. My husband tried to lighten the mood by saying, "You look happy to be here." He didn't get it. He just smirked and made a noise of some sort as if to say, "No, I do not want to be here."

As we moved down to pay we asked who the manager was. Oddly enough it was the guy who did not want us there.

We ordered a simple pizza and the garlic cheese bread. It was ok; I would order it again. Funny thing is it was ready in minutes. On our table before 9pm. We were actually almost finished at 9. I am aware of the time because promptly at 9 they turned on very loud music in the kitchen. It was like a battle between the house music and the kitchen. Like they were saying ok, it's 9 o'clock get out.

I wish I could say I would go back and take friends; it's a cool place. But after the poor customer service from the manager, I doubt we...