Wendy's — Restaurant in Florida

I placed an order at this Wendy’s through the in-store kiosk, ensuring it omitted ingredients I’m allergic to. I discovered the order was incorrect while I was 30 minutes away. It's okay... I'll just call the issue in so that it can be resolved later. Mistakes happen, it's only food. I couldn't check my order before leaving due to time constraints, but we should not forget that the burden of responsibility lies on the store to deliver what they are paid in advance for. It is called "fast food" for a reason.

I immediately called the store to address the issue, but it took four attempts before anyone answered the phone. It's okay... figured it was maybe due to the busy nature of fast food work.

While I explained the issue, the worker consistently interrupted me, even though I entered the discussion calmly and ensured all details were communicated. Businesses like this customarily keep recordings of calls, so it should be possible to corroborate my words here if needed. I called in the hopes for the resolution of this situation when I next returned to the store, instead of arriving with only a story from a day-old order. There were many ways for this to be handled, like a partial refund, a redo of the incorrect items, etc. - but those were not initially offered.

When I arrived to the physical location, I encountered Anthony (the... alleged person on-duty) who introduced himself as a "real n-word" and displayed belligerent, childlike behavior throughout the ten-minute interaction. Rather than addressing the issue, he escalated the situation by shouting and arguing, making it clear he had no intention of resolving the problem in a respectful manner. I could tell he made the cashier and patrons uncomfortable, who can attest to my neutrality.

I had stated that two sandwiches were incorrect — both including tomato, which I’m allergic to, and mayo, which I avoid due to lactose intolerance. Anthony had initially claimed only one sandwich would be replaced, despite my multiple clarifications over the phone, and even my presentation of both incorrect sandwiches I previously received. It is clear that his inability to be accountable trumped any sort of job responsibility. After nearly 10 minutes of this, Anthony called the real person in-charge (either the manager or franchisee), who instructed him to correct the order. However, even after providing clear details in the phone call, the replacement order was still incorrect - I didn't mention the incorrect tomato placement while I discussed the issue in person and only did so over the phone. But at that point, I didn't even care about the food. I provided these details in the phone call, but perhaps it's easy to conveniently ignore and forget them when you are busy talking over, shouting, arguing with, and interrupting the caller.

Oh, and just in case, I do have a recording of the entire in-person interaction to corroborate what is in this review.

Anthony's presence is a net-negative on the customer experience here. This person's refusal to take accountability is not only a horrid trait for a worker, it's an equally pathetic trait to have as a human, as I lose a massive amount of respect for those who lie in order to hide their own shortcomings. It's harder to recommend that people come here. Children should not be trusted to deal with situations they have not received training to handle; I can only imagine how other...

Summary: Anthony Colones (or Colon idk) was very rude, very disrespectful.

Went to Wendy’s at around 8:00 pm today, pulled up through the drive thru, told Anthony that we had a mobile order, he states that he does not have an order for me. I, confused, question him, he questioned if we had the right address. We told him, “yeah this is commons way right?” He responded “No this is corkscrew.” He was very insistent that we had the wrong store (we did not, the store’s address was very well commons way). He argued with us for a bit then angrily told us to pull up to the window.

We pull up to the window to show him our mobile order, he kept claiming that we didn’t order at the right store and that he did not have our order DESPITE the evidence being on our phones. After getting furious at us for holding up his drive thru line and saying “I know y’all don’t care but you’re running my timer,” he proceeded to tell us that he does NOT do mobile orders when he is manager in duty. At this point we were without words, then he proceeds to say that HE orders inside HE pays inside HE doesn’t use mobile apps cause he has MONEY. Basically the Wendy’s manager called us POOR for wanting to use coupons that are available on the app.

After MORE back and forth, he INSISTS that we come inside the store to see his computer. We felt threatened, it was late at night, we were in our jammies, and this man kept insisting for us to come in the store. We ask why do we even need to come inside the store, we have our order we just want our food. He offered us a free 10 piece nuggets if we go in the store and pay full price for all the items we got, we refused as the app offers coupons.

Realizing that we were NOT getting any food from here as he wanted us to pay full price for the items, despite having the money to afford the items (contrary to Anthony’s belief), we decided to cancel our orders and leave.

Talking to Anthony was like talking to a wall. At least walls...

On Wednesday, August 20th around 10:30 PM I went to this Wendy's location. I like their spicy chicken sandwich and saw the chicken sandwich was an option in the biggie bag meal. Not knowing the policy, I POLITELY asked if it was possible to get the spicy sandwich in the biggie bag. I never even got an answer to be completely honest. After a minute of silence, the man taking my order began to laugh asking if I was serious? I thought it may be a joke and didn't really know what to say. After waiting for him to continue, listening to him laugh even more and waiting for the typical, SIMPLE yes or no response, I asked, "so is it possible?" Once again I was met with attitude and more aggression, him saying, "Maam i have never in my life of working at Wendy's been asked that question". I totally respect that, it may be an odd request. He then says "I will give you a number 6" in a very nasty tone. When I got to the window, nothing was said except my total. The only employee wearing a headset appeared to be mid 20s, darker hair with some facial hair. I likely will not return to this Wendy's until I know I can ask simple questions without a condescending and nasty response. Seriously, yes or no. That was all I was looking for. He may need a refresher or even a beginner course in customer service, or better yet, he needs a job where he doesn't have to speak to people period. Wendy's, hope you can fix this because seriously embarrassing...