El Pollo Loco — Restaurant in Fontana

The people who work here very rude. They don't even know english and honestly. They have an attitude like if they are in a gang. These women are territorial and they're very disruptive. Couldn't even place an ordering. They shoot me how they gave me attitude and I had it. Honestly, just take my business elsewhere. If you are like me and don't like to be pushed around and bust around. I wouldn't recommend giving these guys your business

Not to mention, this is one of the worst tasting chickens I've ever had.I don't know if they stored them correctly.But they're just a funky taste and they're probably not using their food safety etiquette because they honestly don't even have papers.I have the people here.Don't even know english.I'm just stating the facts I asked them about their food handlers licensed And they just looked at me confused like they don't know english Felt sick from...

Yesterday I went to this Pollo Loco Drive Thru and there were more than 7 cars infront of me. I watched the drivers placing their others thru the microphone. When it was time for me to place my order, NO ONE came to ask for my order. I waited for someone to take my order but NO ONE did. The wait was long, NO ONE took my order, so I proceeded to move forward without placing an order. It was early Dinner Time and I believe they were not ready for the rush! Why? When I finally got to the window, I was upset that NO ONE had taken my order. I asked the cashier Amanda, why NO One was there to take my order? Her response was that her head piece or microphone was NOT working properly, But, I did not believe her! THEY were not ready for that shift and did not want to take too many orders. That is really inexcusable! I would like to know where the...

I don’t typically leave negative reviews, but I felt it was important to share my experience—especially as this is the second time I’ve encountered a similar issue at this location.

I came in for a pickup order and, while I understand the team was busy, as its typical lunch hour. I wasn’t acknowledged upon arrival. When I approached the counter and let the employee know I was there for a pickup, she saw my order on the screen, confirmed it with a nod, saw my bag sitting on the counter, and then continued assisting other customers. I remained waiting, and after stepping away and returning, she informed me she had forgotten.

As someone who has worked in fast food, I know how challenging the job can be, but it’s disheartening to witness a decline in basic customer service courtesy. I hope this feedback can help improve future...