Starbucks — Restaurant in Forest City

My current review.... I love the staff. They always work with me on my special order. Have been disappointed though the last 4 trips because they don't have my "cinnamon dolce" flavoring... Makes me super sad because I can't have my "Cinnamon Roll Frappuccino" without it. And NO substitutes work either, sadly. It's not through lack of their trying tho. I hope they get it in soon. Makes me sad. I miss my drink.... 😭😭😭😭

My review from 5 months ago..... Way better this time versus my last visit of paying $18 for our coffee, that was horrible!.... Guy actually took the time to look up the order since he didn't know he could make it correctly. & it was perfect. There should be no shame in looking up how to properly make something if you aren't 100% sure because it's someone else's money paying for it. He also received a tip for taking the less than 30 seconds to make sure the drink was prepared correctly so that the customer walked...

Absolutely HORRIBLE service with RUDE people. Our group of 12 came in at 7:52. Closing being at 8. They took ten people's orders and REFUSED SERVICE to the last two at 7:57 because they were "closing" even though they took the first ten people in our groups orders. Every employee was whispering behind their hands to the other employees about how they didn't want to take orders. When confronted about it not being 8 yet, they became even more rude. Have NEVER seen a Starbucks so unprofessional and have NEVER seen a business refuse money before they even were technically closed. Will NOT darken the doorstep of this Starbucks again and the other ten in our group completely agreed that they...

I use to love this Starbucks but after tonight I will not be back ! I ordered a cookie crumble mocha and I waited and waited finally I went up to ask what was taking so long and they wasn't even making it . The girl that took my order was whipping the counter the guy was on the phone and the other girl was washing dishes I am so happy they are big on cleanliness but take care of your customers also especially the guy on the phone why wasn't he making my Mocha ! And the cup she wrote on when I ordered was no where in sight ! I finially got my mocha 10 mins later ! Keep it up and you will be as bad as the other Starbucks that just opened down...