Verizon — Local services in Forest City

I went into the store about a month ago and thought then that the service was great and Dakota had really helped us. I went in today to pre-order my new phone and found out several things he had told us that were not correct. My family upgraded to the unlimited data which we were told was $45 a month TOTAL, not PER LINE! The next issue was he had told us my mom's work discount was all we could use on the bill and it was the highest discount available. Again, wrong. We were told today that her discount no longer works, but that my husband being a military veteran would allow a discount which is the only way to get a discount right now. We had been told last month that there were no military discounts. The third thing was we had two tablets that we do not use and they were suppose to be taken off of the account last month. Guess what? They were both still on the account today. Jose took very good care of us today and got us a credit on our bill for next month due to the tablets not being taken off like they were suppose to be. I recommend working with Jose anytime you...

Battery in Jetpack had swollen. They sent me to Batteries+ (Spartanburg) to purchase another one. Batteries plus don't carry that battery. If he ordered the battery it would be 2 weeks before it would arrive. I called the national Verizon number. On the phone for more than 1 hour. First, she said they had a procedure that should be followed when returning a jetpack battery. I informed her that I had returned everything in the original box. I was informed that they don't have batteries in the warehouse and gave me the phone number for Batteries Plus in Arden, NC. I explained it was quicker to SC. After talking with the people in Forest City. The lady came back on and suggested I go to Best Buy to purchase a battery. I informed her I was on the road back home. Then she suggested trying Walmart. I pay a monthly fee for warranty on my products from Verizon. What good is the warranty without service or products when they are need. So I have no internet service since 5/25...

Not this Verizon store itself but Verizon in general have been nothing but problems. All the time charging hidden fees and causing you to spend more money on you phone all because it's not paid off yet but yet the phones are hunks of junk! It's ridiculous that I'm expected to pay 600 some odd dollars for a phone that I have had to have replaced multiple times because the phone itself has so many issues it won't work right. Not to mention the fact that even though I had to replace my phone multiple times and am completely fed up with it I can't switch it for an equal or lesser value phone because it isn't completely paid off. Well excuse me for wanting a phone that might actually work right for once when the one they talked me into getting is repeatedly messing up. Also the service has gotten horrible and you cannot get signal anywhere in the county, at...