Blue Steel Pizza Co - Lauderdale

Booked & reserved a party of 15 last night for my birthday & a coworkers going away party, had been in contact with Brian (apparently the manager) personally via initial phone call & text message throughout the week to confirm headcount & time, which never changed. I originally chose this place after having a few other options because Brian had told me he would be there personally, he'd make sure my group was taken care of, he even asked the general age of the party saying he'd send over shots on him & make sure we had a great time, far from the truth & what happened. Arrived on time was told by some guy in a hat at the door our "reserved" table wasn't ready & it'd be 15 to 20 minutes because other people were still eating, so obviously they don't know how reservations work. My party proceeded to wait outside since the place is so small it wasn't really an option to stay inside. When we finally got seated & had orders taken a full hour had passed since our "reservation" time. During that time I had asked to speak to Brian multiple times & the waitress said he was there in the back & kept running off to the kitchen as if to find him & at least 4 times came back with excuses, it wasn't hard to see he wasn't there & that we were being lied to & given the run around. We had to continually flag the waitress down to even begin to order & multiple people in my party had to ask for the table waters to be refilled throughout the night. The guy in the hat (I unfortunately didn't get his name) seemed to somewhat be in charge, however I dealt with him at the door initially with him being not very pleasant. He did say he wasn't Brian because I asked that immediately, however he never greeted us, came over, introduced himself, asked how we were doing, NO ONE DID, we had one waitress who couldn't handle things, & she did the same thing just brought out food & had to be flagged down. Some of the worst service I've seen, I can't even say service because it was really non existent. The food came out so staggered that half my table was actually done with their food before the other half even got theirs. The party had to order drinks,apps, & food all at the same time since we had been sitting around waiting so long they figured they wouldn't get it & no one would come around. Believe me if I hadn't have had a whole party of people coming from different locations we would have walked out & left. The food portions were small not as described, shrimp was over done, drinks watered down & flavor wasn't there couldn't taste any alcohol. The QR code that everyone has to scan & look at on their phone in order to see the menu doesn't even have all the options as when you look up the menu online, it's reduced, we couldn't even find what liquors they had available or any pricing for them. They did tell us right off the bat that they had no pepperoni, but after seeing the service & everything else not surprised. When I went to the bar to have a birthday shot with my brother in law since waiting at the table was pointless, bartender was abrupt, even though it was just the two of us up there & we just wanted to know what whiskey was available. The music was someone playing it from their phone. Our table was unfortunately right next to the speaker, it was staticy & you could tell when the person walked too far away it would break up, we actually laughed about it though it was so ridiculous. At one point you heard the bloop of it being disconnected & then reconnected. They would only accept 5 separate credit cards & orders for the party. People came in behind us & guy in the hat went over to them was joking, they got seated & got drinks & food immediately, this is what people in my party brought to my attention. We were completely ignored! Won't recommend or go back. Don't go for a party! Hope Brian & the owner see this. Disappointed & embarrassed.