Dunkin' — Restaurant in Fort Mill

I think this Dunkin is really decent as any other fast food place. Customers don’t understand that they are not the only customers, a lot of people are getting mad about the wait but they saw a long line when they pulled in and still decided to get in the line and wait as well, so you can’t be mad for a choice you made. Most customers are extremely rude and don’t know basic human decency and act as if the workers are robots that don’t have any feelings. At times the employees are not always in a good mood, but customers need to understand when employees are already stressed enough about work and are in the middle of extreme rush, they aren’t going to be a complete ray of sunshine. If you want a quick and good service have the common sense to not come when you see a whole line of people in the drive thru and a crowd of people in the lobby, and actually treat the employees as an actual person and you’ll get good service. Xoxo...

Why is the lobby closed for mobile orders?! I understand staffing issues and hiring needs, so understand me when i say, I get it. I placed a mobile at this location as I normally do and when I get to the Fort Mill location, the doors are locked and they are only doing drive thru. Just so happened, an employee is outside and I ask of she can just reach my mobile order out the door. She tells me they are only doing drive thru. So I ask if I can cancel my order and she tells me she doesn't know and they are only doing mobile orders. Now how is that customer service driven?! If the lobby is closed then shutdown the mobile option too! I do mobile because it's quicker since I have to work but now I'm in line waiting for an order I would have gladly canceled had I been able to ALL because I can't cancel the order smh. I'm so...

Ordered and then waited in drive through line 20 mins with three cars ahead of me. When I pulled up, male employee said he didn't have my order and said it was because I spoke to their "robot". Told me to next time make sure I talk to a person. I replied that I did put it my order and it was confirmed. And I don't know how to know if it was a robot or not when trying to place an order at the drive through. He then asked me to leave the drive through and get back in the line to place my order again--the line was now even longer than 20 minutes for a wait with about 5 cars behind me. So ridiculous--they lost my order, made me wait forever, and then said all that nonsense, when the employee just needed to make my iced tea and get the...