Zesto Ice Cream — Restaurant in Fort Wayne

This visit to zestos wasn’t for ice cream this time even though I’m sure it would’ve been great as usual. This time however, the alternator went out in my car and it’s an expensive fix that I unfortunately, due to cancer treatment I cannot afford right now. My car rolled in about 10 mins to close and the young ladies working told me it was fine to charge my battery without hesitation.

Soon after the owners came out and helped me jump my car and charged my jump starter for me for close to 30 mins. You would be so surprised how many people wouldn’t do that for another human being. I was bummed out because of being stranded and a little frazzled so I forgot to get their names but, this was the only way I could think of to repay their kindness and to let them know it meant the world to me.

Side note: I saw on here a few low ratings and since I am on the topic of kindness, I think people need to remember that 90% if not more of the staff are high school kids just starting to learn how to navigate the work force and before we, as adults get on here and judge children harshly maybe look inward and ask ourselves “did I order a slushie which is essentially a cup of crushed flavored ice at 4-5pm when it feels like it’s 110 degrees out and expected it not to melt quickly?” Or “did I pull through the drive thru with my family of 5 5 minutes before they close and maybe that’s why my order didn’t look quite as stellar as usual?” Make good choices.

I don’t know where anyone else is going but, I haven’t been able to walk away from anywhere with a decent ice cream without spending close to 10 bones a head besides Zestos since ive been responsible for buying my...

Ice cream here is very good but I was very displeased with the service. We first had to wait about 30 minutes in the drive thru, (which was expected) then when we ordered, the person taking our order had said "sorry our register isn't working right please say that again", we told him our order again which was a large vanilla ice cream cherry dipped cone, small chocolate ice cream chocolate dipped cone, and a small twist cone. When we got to the window we paid they gave us the small twist cone then they went to give us another small twist cone and we told them we only wanted one that we wanted a small chocolate ice cream chocolate dipped cone, the gave us a vanilla chocolate dipped cone, and we told them that we wanted a chocolate ice cream chocolate dipped cone again, and the 3rd it was right. They then gave us a small vanilla cherry dipped cone, when we paid for a large. It was a simple cone order. Perfection is not expected but to mess up one order 4 times is ridiculous. VERY disappointed with the service and that we paid for more than we got, probably will not be coming back to this location for awhile. Very...

UPDATED 2025: Horrible. You NEED a new crew, dude! It feels like I come back to this review every year or so, with the EXACT same opinion: The shakes and ice cream are awesome, good size and value, and sometimes well made. But your "staff" is a joke. Literally been buying your ice cream for 15+ years, and at least 50% of the time something is completely messed up, the "blonde high school girls" you've exclusively employed for the past 15+ years get snooty about it if I mention it, and they literally never say thank you or anything courteous beyond "here you go." as they hand you a shake of the wrong flavor, and if I'm really unlucky that day, the cup has shake mix all over the outside as I pull away in my car getting ice cream all over my hands and clothes. MANY TIMES and I'm just now fed up enough to write this review. Yes I'll keep coming back because when it's made right and I don't need to interact with your "staff", it's worth it. But I dread pulling up EVERY....