Subway — Restaurant in Fort Worth

I ordered through the Subway app and went to pick up my food on time. The lady working there fought with me that they never received my order. I showed her the app with the confirmation number and she tried to tell me that I had the wrong address. The address was off on the app by the last digit. It was a 9, not a 7. I showed her that using google maps took you to the same place that we were at and that the address said Exxon Tiger Mart (this subway is in a Tiger Mart). She continued to fight with me that I was in the wrong place and that the gas station wasn't an Exxon. I said fine, my card has been charged and I want a refund, she said no we never got your order. I said okay fine, the app says if I want to cancel the order I need to call the store and you keep saying I'm in the wrong place so let's see if it rings. I called and the phone started ringing. She looked terrified, refused to pick it up, and made the guy behind the gas station check out answer it. He stepped in at that point and I told him I wanted a refund on my card, if they wouldn't give me my order. He told me to take it up with my bank. This is ridiculous. I won't be coming back and their customer relations...

I appreciate Jeb for restoring my faith in Subway. I’m sure it’s a group effort to keep location as clean and tidy as it is, but the customer service alone impressed me. He sold me a new meat being promoted, made all my sandwiches with the care and took the time to label them. It’s employees like Jeb that deserve the most recognition!!

SN: They have teriyaki chicken at this location that’s still marinated in the sauce and not mixed upon request....

Went I after work at 7:30pm. Both employees were sitting at a table eating. They watch me walk over and start waiting. The young man walks over and says "we are taking a break. You can come back." Really? I've gone in before while someone was on break and they came over and still made my sandwich. Its not a busy location. But for both workers to break at the same time and refuse to work,...