Mr Fish Fish & Chips — Restaurant in Fortuna Foothills

First of all, I’m from Newfoundland, so I know something about fish and chips and good deep fried fish in general. Two pieces fish and chip meal. Two pieces of Alaska cod with fries, cole slaw, tartar sauce, and a lemon wedge. The fish is coated in a breading type batter as opposed to a beer batter or tempura batter and not too thick. A little more oil in the bottom than expected but the fish was not greasy and was fresh, flaky, and cooked perfectly. Both pieces were larger than the palm of my hand, a good size making a two piece a great sized meal. Fries are commercial seasoned fries as opposed to hand cut. A fair portion, cooked just right and not greasy. Tartar sauce was okay but IMHO could use some more pickle and pickle juice to enhance the flavor profile. Cole slaw was tasty, more sweet than vinegar, and appropriately chilled. Cost: $13.75 +T&T; a good value

Fish taco A piece of Alaska cod on a corn tortilla with creama sauce, cabbage, and salsa on the side. The fish was again perfectly cooked and is bigger than the tortilla can hold, which is not a complaint! Creama is smooth and the cabbage is crisp and doesn’t overwhelm the balance of the bite. The salsa is mild to medium and adds a little spice without going into the hot range. Price: $3.90 +T&T; a great value.

Service is excellent: efficient and polite without being intrusive or seeming artificial. I was offered a to-go cup for the remainder of my soda which was appreciated.

The restaurant is spotlessly clean, bright inside, and has space to maneuver mobility devices inside to the tables. I saw the staff take devices and park them out of the way once the guests were seated. Well done! There’s malt vinegar on the table in addition to the usual S&P and ketchup. Cash, card, or q-code scan for payment (my bank declined the payment using the code scan).

I’ll be...

PLEASE CHANGE BACK TO THE GOOD WAY... Good food, and people there are very nice most of the time. It used to be a customer would walk in and order from the front, sit down, and they bring your food to your table. It was a relaxing casual method.

HOWEVER, they changed from a casual setting to a more formal setting where you now have to sit down and wait for a waitress to take your order. I personally don't care for this new style because it takes the informal casualness out of it. You had a good thing going - why change it? Furthermore, when my wife and I were there yesterday, my elderly wife needed a refill for her drink, but the waitress was no where to be found. I got up to get the refill and guess what? Our server and another girl were behind the counter hanging out and talking. So there are already problems with the new style. If it were more casual like it was, I would not have issues getting my own refill. Now that you have servers so they can get tips, I am already receiving bad service, whereas before, I had no problem getting my own refill because it was more of a casual setting. So my wife and I left your restaurant having had a bad experience.

Something else to note is the people that were sitting next to us stated they do not like the new way either.

Please ditch the server idea and go back to the good way it was....

Usually we have a good in and out service with them I usually call my order and they're quick to pick up the phone and even if I'm put on hold they're come come back and take my order I come get it boom done out the door this time I was put on hold for 10 minutes although I could hear everything they were saying they were doing they were talking about there was dead silence half the time and not once did she pick up the phone and finally when she picked up the phone she was very quiet and then I asked her did you forget I was on the phone she said no we're just really busy and we're short-handed when I heard everything they were talking about they were just talking about shopping and what somebody got and then there was nobody there nobody was there waiting to get anything she wasn't that busy she forgot she put me on hold my advice to anybody out there just ask her not to forget you were put on hold otherwise the food's pretty decent I'm going to pass...