Dunkin' — Restaurant in Framingham

I try to base my fast food reviews on multiple occasions. And 1 star for this place is to high. There needs to be some serious employee training. Bad attitude of the employees is like a requirement to be hired. First time they got my 2 drinks wrong. They took it back and remade my drinks and left it on the other side of the store and said nothing. I walked over and asked if it was mine and they responded “well yeah”. The next time I ordered at the drive through. they said they couldn’t hear me well. And I spoke up. They confirmed my order and then proceeded to give 1 completely different drink. I went inside and told them. The ripped the drink from my hand and said I told you I couldn’t hear you. I told them sorry but you confirmed correctly. And he stormed off. And then did it again where he remade it and didn’t say anything. This time I knew it was mine. The third time we were at the drive through and they just weren’t answering. All the kids were just sitting around refusing to answer the drive through. Other people were also leaving. I will say there was a 4th and 5th it was an older black lady. And she was actually sweat and nice. Didn’t have a problem with her. But everyone else literally is paid to do nothing. Management needs to take an interest. With better employees I know it would be more income for them with more return customers. Starbucks maybe a bit farther away but I’d rather pay extra to deal with pleasant people that save a few bucks...

Dear Dunkin Manager/Regional Manager:

If you need help maintaining your store at 1170 Worcester Road, HIRE ME AS MANAGER, I don’t mind learning the ropes as I worked for Dunkins from 2005-2009.

You’re employees here cannot handle the pressure of Drive Thru clients. It takes them at least 3 minutes to successfully finalize an order. I’ve been attending this location for TWO MONTHS and only 3 times has our order been prepared successfully.

Bagels when asked for them toasted are RAW/untoasted, almost as if it is intentional. In the past week this has happened 5 times out of the 7 days we have been here.

Coffees with splenda have sugar, which unfortunately is not right. Coffees when stated no sugar are full of sugar and hot coffees have been served BURNT!

As of 1998 Dunkin Donuts Corperate REQUIRED DRIVE THRU SIGNAGE TO BE POSTED STATING: Dozen Donuts, Multiple Sandwiches (over 3) WERE NOT TO BE SERVED IN DRIVE THRU. Go back to this

Seriously though, if you want a manager who knows how to work turbo ovens, can handle making orders AND running the drivethru headsets, checking tempatures of milk, cream, half and half, as well as the sandwich products such as bacon, sausage, eggs, cheese and WHO KNOWS how to keep sandwich items in the warming unit (if they are still there) let me know! I’m very serious about...

One star is to much for this place came by with my son for a LG cup of Joe The top of the drink was not on right the cup Was flimsy went on me and my son scorched us. I parked started to help my son ask for help the management never came out I went in finally she comes out says what do you want me to do it was an accident. She would not give me her name had to continue to ask for real management info. Manager and owner both were not taking responsibility Owner also said cups are not standard for hot drinks will talk to corporate at end of year The only one that help was the young man that severed me. Most of these fast food places are sales people selling food that are not really healthy but expensive You never what you get with DD they always mess up the orders Anyone that says they had a pleasant experience DD is Corporate I don't believe in suing I believe in responsibility I know that place will con/tinue To create major issues with public safety and health issues. Never will go to DD 69 yr mum and 27...