Terra Brasilis Restaurant - Waverly Street — Restaurant in Framingham

DINNERS BEWARE

I have eaten here three times. This was the fourth visit.

Every single time I have announced, "I have a food allergy and can only have meat. Is the meat made with anything besides meat? Any seasonings? Any oils of any kind?" And every time I've been told, "No, just meat, nothing else", by more than one employee.

And every time, I noticed the pork, specifically, tasted garlicky. But out of trust of what I was told and hunger, I always ate it. And to be fair, the meat is delicious. It's obvious why the restaurant is so popular. But that's not the point at all.

The point is I asked about seasonings again this time, like always. And this time the guy cutting the meat did say that there's garlic... "ON EVERYTHING". So I specifically asked, "How could that be? I was told every single time I've eaten here that the meat doesn't have anything besides meat." The meat cutter and someone else who I guess is a supervisor clarified for me that , "Yes, everything is seasoned with at least garlic and furthermore, it's all basted in SOYBEAN OIL."

Holy crap, that's not even kind of serious, that's EXTREMELY serious. Someone with bad enough of an allergy could have an anaphylactic reaction and DIE.

Anyway, I expressed my frustration as politely as I could that they need to be more careful, politely turned away my plate of food and went back to my table to wait for my cousin to finish eating.

A couple of minutes later the manager came over and asked me about the situation so I told her the story and she apologized. She was very kind and accommodating, letting me know if I call ahead next time they can prepare food for me the way I want, with just meat and nothing else. That's very nice. During the conversation she made me aware that there were a couple of the dishes that absolutely just had meat and salt and NOTHING ELSE, EVER.

To be fair, it wasn't forced on me. I just said, "If that's ACTUALLY the case, then I would just order and eat those two options and I'd be okay with that." She assured me that it was the case and that it was JUST meat, so I trusted it and agreed. Big mistake.

I get my plate of meat and go back to my seat and start eating. Immediately, I can taste garlic and seasoning and I find what is unmistakably a caraway seed among other herb bits crusted on the meat.

SERIOUSLY?! AFTER ALL THAT?

I bring it to the attention of the supervisor and she's just like , "Oh really?" And apologizes. And then we left. Good riddance.

Look, everyone. The point of this VERY NEGATIVE review is not out of spite. The last thing I would want to do is hurt a business of genuinely nice, hard working people who are making a living feeding people. But the reality is THEY COULD HURT SOMEBODY OR WORSE with their negligence.

I'd like to add that I understand that in a place like this there is likely a language barrier much of the time. That's fine but that's completely not acceptable for food service, not in America, anyway. Employees should be trained about food safety standards and allergy concerns, no matter what.

To be clear and fair, I love Brazilian people and culture. That's why we we were eating there. It's not a knock on them or any one group of people. But there are standards here for a reason.

Now I'm leaving upset with a low-grade pressure headache, a tight throat, and mild nausea from ingesting what is luckily just a few bites of seed oil and who knows what kinds of seasoning. Every time I've eaten here previously, I felt off afterwards in a similar way. It's definitely not just from a food coma. This NEVER happens to me. I eat only meat until I'm stuffed every single day. And I feel great. I always trusted their word and assumed it was something else causing me to feel that way, and didn't make the connection with their food. I'm writing this review 3 hours later and I still feel sick as described.

This review is a warning to others. They DESERVE any negative scrutiny it brings their business. Maybe next time they will be more...

The food here is really, really good Brazilian food, especially if you like meat cooked & cut correctly. The fish is my favorite becuz it's crispy outside but not greasy, lots of white meat inside, no fishy taste at all! Also on menu are tender beef chunks (all meats are on skewers across hot coals), which will be cut as thin or thick as you desire & cut again crossways into bite size pieces. Yum. But the one you must try is the chicken wrapped w thick bacon on a skewer. I, myself, am not a big bacon lover, but the chicken inside is divine.Glazed once more b4 returning to the barbecue on skewer one last time. We get our order to go, and someone in the car inevitably comments on the heavenly smell! The fried bananas are glorious. The restaurant also has the regular Brazilian fare (rice, beans, chicken salad -good-, etc), basically everything you would find @ a good Brazilian barbecue. Desserts vary by day, but are always extremely tempting. Staff attitude is pleasant & helpful. The only downside is that good is priced $$ per lb. This can really add up quickly b4 you hit the register, so don't let your plate get too heavy, unless your wallet is heavy too! Highly recommended for food quality & more. We try to go once a week. It is eat-in...

The food here is excellent, no complaints there. But unfortunately, the way the business is run and how the staff treat customers has pushed me to walk away for good. My wife and I used to drive 40–45 minutes each way just to enjoy their food. We’ve been loyal customers for quite some time. Typically, we separate the meat into its own container so it doesn’t mix with the rest of the food during the long drive home. Today, we did the same thing we always do, but we were charged the full $19.99/lb for everything including the non meat items. When I asked the girl behind the counter why, she brushed it off with, “It’s just meat.” Then, instead of offering an apology or even a respectful explanation, she sarcastically asked why I was complaining over a $5 difference per pound. The attitude was uncalled for and completely unprofessional. After today, we won’t...