Jersey Mike's Subs — Restaurant in Franklin Township

I walked into Jersey Mike's earlier today feeling quite down, not really expecting much to change my mood. To my surprise, I was met with an exceptional level of service from a young woman who radiated warmth and kindness. From the moment I stepped through the door, she gave me a huge and bright smile that instantly lifted my spirits.

What truly impressed me was how genuinely she engaged with me. She wasn't just making small talk. She took the time to ask how I was doing and seemed sincerely interested in my answer. She created such a warm and inviting atmosphere, especially since there was a bustling environment around her.

She effortlessly handled multiple tasks, preparing sandwiches while simultaneously managing orders and taking time to converse with me. I was AMAZED as she worked in the busy grill area, juggling several responsibilities without breaking a sweat. It was clear that she was not only a hard worker but also someone with a good heart.

Her efficiency and speed were nothing short of impressive. I couldn't believe how she managed to keep the customers moving while still being attentive and patient with me. This unexpected kindness and extraordinary multitasking left a lasting...

I’ve come here a few times and it’s been great but what prompted me to write this review is what happened two days ago. I came to pick up my order and left, in the car I noticed the bag was a little light and when I checked the name on the receipt it WAS my name but a different last name. No biggie, easy mistake to make so I went back and the manager was outside of the store. He saw me come in before and when I pulled back up immediately he was trying to help me out. Turns out a door dash driver took my order by mistake because the name was the same.

The manager was very accommodating, gave me a free drink and they made my order again right away. I also heard them trying to reach out to the door dash customer who was getting my food to let them know they were going to fix it. When my order was done I wanted a brownie and they offered it to me for free but I offered to pay because it was a honest mistake and not even on their part so I wasn’t bothered by it at all.

Very kind staff that cares about their customers, I really appreciated this so wanted to make sure their actions were...

I’ve been coming to this Jersey Mike’s for the past two months consistently and trust me when I say this is the gold standard for how a sandwich shop should be run. Food quality has been so awful at restaurants and fast food chains post COVID, and I can’t tell you the amount of times people have messed up a Turkey sandwich — NOT here. Everyone here takes sandwich making seriously and everything from the meats to the quality of the breads is great. It’s delicious each and every time and that’s an amazing thing in today’s times. I’ve met the manager, Cody, several times and was helped by Chris and Brandon today. These guys are seriously the salt of the earth. You always get service with a smile and it’s honestly rare for anyone to ask you about your day and chat with you about the music that’s playing.

Shoutout to Chris and Brandon for the amazing cheesesteak and Club sub today. You guys rock! And also im not sure if it was Pete, but if it was, thank you for asking about me and my Dad when he was in the Hospital. I’ll never forget your kindness and that sandwich which...