Dunkin' — Restaurant in Franklin

This has to by far be the WORST Dunkin ever. Fast yes, attitude AWFUL!. I am referring to the morning shift. Really upsets me because it so close to my work. I will never go back. The guy in the morning is nice and polite but the two woman especially the blond one with the poofy hair. She is the rudest, snarliest person and this isn't the first time she has been rude. Plus she talks about people not realizing the mic is still on. How unprofessional. She seems nice at first until she speaks after the words Good Morning then the claws come out and WOW DONT order food. My son works at a dunks also so I asked him one day "Is it pain to make the veggie egg bites? Is it hard? Difficult?" He said " No Mom not at all you put them on a tray throw it in the new ovens and BAM done!" When I ordered my egg bites the attitude was if I asked her to go wait for the chicken to lay me a fresh egg!!! I mean what in the world. Several people I know have had the same experience same shift, same Dunkin. AWFUL I will never go back, I would rather drive across town or go to Honey Dew or even Starbucks then ever drive into this Dunkin again. Good luck to those who do!!! Your day will definitely not start off with happiness at...

There’s a girl at the window today, April 19th around 11:30-40am that was taking my order.

She had a major attitude the entire time. Just fire her. She obviously hates her job and wants to make everyone around her miserable.

She very clearly can’t handle the pressure of the rush and should probably look for another job if she’s going to be that much of a jerk about the experience.

First few impressions I let go but as I kept talking to her it’s very clear she had zero respect for the person she was talking to and I can’t stand when people like her get a job that requires to talk to people.

No one cares that you’re tired, stressed, or irritated because of the last few customers.

I didn’t show up to the speaker with an attitude because I know what it means to respect the people that are making your food.

I also use to work for Dunkin’ donuts and they put me on the window because I had a way of getting extra tips.

So whether this is a branch or corporate location, she’s making you look HORRIBLE.

Hopefully she’s not a supervisor.. but I also wonder if there’s a supervisor there just letting her talk however she wants. Crazy, unnecessary experience today.

I hope she...

This location is really good. The folks here are friendly, very helpful and know me by name at this point since my office is around the corner and I head here almost every day.

Something that really put them over the top for me was an instance about a month or so back where I must have accidentally selected a different location when entering my order on the app. I had no idea I had done it, pulled into the drive thru (they called me up by name at the speaker) and when I got to the window they said they hadn't received my order. We figured out what happened and instead of sending me away empty handed or making me pay them for the order, they just made it for me there on the spot.

I thought that was very nice of them. They didn't have to do that. They could have charged me for the order or just sent me away to the other location the order actually went to (a couple towns over) and they would have been completely right to do so, but they didn't and that was...