KFC — Restaurant in Franklin

After a previous bad experience at this restaurant, I called to complain. The store manager was kind enough to make a generous offer to assure my satisfaction. Because this store is more than a a half-hour's drive from my home the offer was good for two future visits. I took advantage of one offer on the Sunday following Thanksgiving. It was a memorable visit and could have lured me to travel to Franklin more often, even when I would be responsible for the bill.

But that's where the good will ended!

I stopped in the store today to redeem my final offer and also pick up some extra food following some shopping. When the manager/assistant came out of the office with her notebook, she told me first that I had already used both offers. When I denied having done so, she told me that she had waited on me when I redeemed the first one and that she was considering reneging on the second offer because my family had left such a mess behind on our last visit. She specifically stated that all eight of us had left drink cups and food all over the table and left our trash behind. When I tried to correct her, saying we didn't have that many in our group, she said , "well however many it was, you all left your trash behind." When I protested again, she said she had cleaned it up herself.

I have very specific memories of this visit and we were certainly not guilty of the behavior she accused us of. We took with us all the leftover food; all got refills on our drinks and carried them out to my truck; my daughter stacked up the dirty plates and napkins, and I personally carried them to the trash.

I found your employee's behavior today to be highly offensive - to the point that I told her to remember my face, because she would never see it in that business again. I have relayed this experience to my family members and all were shocked to hear of the accusations against us.

So, as soon as I find out the name of the franchise operator, I will also notify them of this unbelievable treatment and my vow to avoid this restaurant forever. In fact, I will extend this boycott to any and all properties of this frinchise corporation. KFC has lost a family of...

July 3rd. Visited here and waited 20 minutes to get my bucket and fixins (not upset, long drive-thru que the day before a holiday). 3 employees on the back line, 1 on window and another on the front counter. We decided to walk inside and order our food to go due to the growing line outside. Nearly vacant inside, everyone sitting down seemed to have their food and be enjoying their food as best they can. In the back line there was chaos, and laughter, and not a care in the world. The only reason, and I mean the ONLY reason this place gets three stars, on this visit. Is because The food quality, I had no complaints The dining area was clean The front of house employee working at 8:00 p.m. his name is Cyrus (hopefully the spelling is right) despite being in a high-stress situation, this guy still pulled our order together in 20 minutes with minimal help and excellent customer service. It's hard to hide stress and as a customer who has worked food service I could see this guy was trying hard to keep his crew together during one of the most busy nights of the year.

Excellent work Cyrus, your hard work did not...

I had heard about the new chicken nuggets that KFC had, so I wanted to go and try them. I got the 12 piece nugget combo, which came with fries and a drink. I also got a large side of mac and cheese to share. We ordered on the app for pick-up, and it was pretty easy to pick up the food. We parked outside, went inside, and there was a pick-up area that had a bag with my name on it. The chicken nuggets were pretty good, and went well with the ranch dipping sauce I ordered. The french fries were also good. The mac and cheese tastes like I remember, years ago. It’s pretty bland and flavorless, but the nostalgia of the taste makes it worth it. I did not interact much with the workers, other than saying “thank you” as I was walking out the door, but our order was correct and there...