Wendy's — Restaurant in Franklin

Staff have been friendly for the most part but not great. I always order on the app to get the “deals” but just about every time when I pickup my order at the drive thru, they were out of a particular drink, sauce or even the chocolate frosty. How can a Wendy’s run out of chocolate frosty?!

Management clearly does not know how to run the place and order the right quantity of items.

Additional complaints: Wendy’s app - some of the meals won’t give you all of the drink options, and others list those drinks. (Coke freestyle machine). Google tells me management needs to make updates in the computer for that location.

Drive thru experience - placed an order, get to the speaker, and they tell me they don’t have my order. After a few minutes I guess the employee figured out how to work the system on their side and tried to say “it just came through.” That’s BS, I placed the order 5+ mins before I arrived. Train your employees. It wasn’t that busy when I arrived either. Guy hands me the food, I take a quick look and I see the correct amount but only one type of sauce that I requested. So I wait for him to come back to the window and ask for the sauce and he tells me they are out of everything but the one kind. Ok, so you weren’t going to let me know and thought I’d just drive off? Even worse, I get home and we have 7 nuggets in the 10pc. I guess the employees don’t know how to count.

This Columbia Ave. location just opened maybe 2 months ago, and I can understand a bit of a rocky start, but this place is clearly run so poorly that I have no expectations of it still being in business for 2 more months. I’ve been through there an embarrassing amount of times since they opened because I’m trying to give them a chance, but we...

TL;DR : it sure seems like they maliciously messed with my order.

It’s 11. Late, but well before they close. I get a double stack biggie bag, large size. With ketchup. They specify the price. I can see on the screen.

I get to the window they give me a small drink. I point out: It isn’t large. They pour my small drink into a large cup that is already full of ice. The cup is now full. I then received my small drink in a large cup.

Fine. It’s late. Whatever.

They give me my bag and tell me ketchup is at the bottom. Because they gave me the wrong cup, I checked the bag. It’s a small fry. Clearly irritated, after a couple minutes they give me a large fry.

I was pleasant throughout this entire encounter.

I drive home, five minutes away. I realize the fries are cold. Fine. It’s late. Whatever.

I realize there is no ketchup at the bottom of the bag. I realize there’s only three or four nuggets. Beginning to be suspicious, I checked the burger. There’s no cheese.

They clearly gave me the absolute bare minimum worst version of what I ordered that they thought they could...

The young lady speaking at the drive-thru speaker was rude and unpleasant. After she had handed me my order at the window, I mentioned she had shorted us one of our drinks. She called another employee to the window and made rude remarks as to how "this person says we shorted him." The young lady obviously had a "performer" reputation among the other employees- who began to gather with amused smiles as she chicken-necked and sneered at me. The experience was the worst I have ever had at a fast-food restaurant. Staff shortages must be so egregious managers feel powerless to correct these toxic employees. This location on Columbia Avenue won't stay open long with openly hostile help. Read the other reviews and notice how many others have experienced similar treatment at...