Jamba — Restaurant in Fresno

My experience was horrible. As a black woman, I felt completed discriminated due to the poor customer service, lack of respect and compromise. I was initially going to Starbucks anyway but the watermelon weekend $5 breeze deal caught my attention while I was waiting in Starbucks drive thru. So I get out of the Starbucks line, go in Jamba and immediately asked about the $5 weekend deal. Signs says it’s with membership and there was also a sign inside that says you can get 50% off your smoothie for signing up. So what I do? I sign up. I wasn’t even looking to get both deals at the same time at all as I really just wanted the $5 deal for being a member. So then I proceed to complete my order, gave the sales clerk (ABI) my number so she can locate me as a member and she did!!! However I noticed I still wasn’t getting my Watermelon Beeeze for $5 as advertised when she gave me the total.

This young lady tells me sometimes the app gives you the deal and sometimes it doesn’t but there isn’t anything I can do…WHAT? I say okay what about 50% for sign up that’s advertised right here by your register (picture attached). She says “yea I don’t know but nothing I can do!!” WHAT? I kept my cool asked for the manager, she says she (ABI) is the manager. So I ask what was the point of me signing up if I’m not getting anything as ADVERTISED! She says I’m not sure! So NONCHALANT & COLD with her words! I say I’m not accepting that there has to be something you can do! She says, “let me go call my manager and see what I can do with an attitude!” She had me standing in that lil dirty place for 10 minutes before she comes back making my smoothie $5 as advertised!

Now this other young lady (ALICIA) hands me my order which was an AÇAÍ primo bowl and Watermelon Breeze smoothie. I ask for a spoon, Alicia says, “we don’t have any”….I ask, “so how am I suppose to eat my açaí bowl?” She says I don’t know but we don’t have spoons and walked off. TERRIBLE! There was ONE young lady named Priscilla who walked up to me and said go next door, Starbucks will be able to give you one! NOW she was actually pleasant but those other two NEED TO QUIT CUSTOMER SERVICE QUICK because I was completely treated poorly and I will never visit this location again!! Starbucks...

SECOND UPDATE: We just went in, and there was an overwhelmingly horrible smell. It was like burnt rubber or something. We had to turn around and walk out. Not only do I not want whatever that is in my lungs, I certainly don't want it in my food.

UPDATE: This location has really stepped up, and is now my favorite part of my routine. Looks like they renovated. Every staff member is super friendly, quick, and makes quality smoothies! My favorites right now are the acai super antioxidant and the impossible handwich. The app is now working very smoothly in store with the qr code.

Isaac at the counter was wonderful, but this location seems poorly managed. When you walk in, you're hit with the There's a flickering light at the register that makes it really hard to focus on the menu. It also smells like they don't clean the drains - like...

Gave them 1 star 'cuz I can't give a negative 5. Paid $7 for a cup of "fresh squeezed orange juice" but instead got a $7 dollar cup of orange juice from a cheap carton from the dollar store, probably. To clarify I have absolutely no problem w/the dollar store (I actually shop there) and I don't care about the amount of money I spent, I just want to be given what I paid for. If I wanted orange juice from a carton I could've done it at home or go buy 1 at the supermarket, but if I paid for fresh squeezed then I'd expect fresh squeezed. I don't get the other reviews saying "everything fresh"...