Taco Bell — Restaurant in Fresno

I went to this Taco Bell and when I arrived I was offered to use the app which I did not have and was told by the drive through employee that they would make sure to give me a receipt so that I could scan it and get those rewards points after leaving their establishment. I proceeded to order meals for my daughter and I. hers was a quesadilla meal with extra chicken and I tried a discovery luxe box. I was highly disappointed when I got home and you could literally see through one full slice of the quesadilla. So I called back where the first gentleman told me they could give me a remake of my order at no charge. After I let him know I wasn't able to come back because my mother had given me a ride and was now on her way home (she doesn't live in Fresno) so he told me he didn't know how to help me and passed the phone to another clerk. The young lady proceeded to tell me that they used 2 full scoops of chicken, but from the photos that I've posted I digress! I also checked the bag and low and behold no receipt!!! After telling her I have ordered this exact meal for my daughter from this establishment and others and it never looked like this she then went on to say there was nothing she was able to do and told me if I was not able to come back at the time there was no way they could compensate me and that all they could do was apologize I asked for corporate number they told me they we're not at Liberty to give it to me and the she refused to give me her name and then hung up. I called back multiple times in a row and they wouldn't answer the phone. The customer service is just as horrible as the food and because I don't have a receipt for the order I placed I will be filing a complaint with the better Business bureau, also locating corporate to notify them. I've been through a lot this week and all I wanted was a good meal from my daughter's favorite place to make things better and they ruined not only my night but the only meal my daughter and I will eat for this evening. They had no remorse and no concern for our livelihood this establishment will never get any of my money ever again!!!!

Side Note: I would have definitely given more stars because I understand sometimes things happen in the restaurant industry but to be blatantly disregarded after spending the only $30 I would have to feed me and my daughter tonight is highly disappointing and spirit-breaking I hope they don't put anyone else in my position through this because sometimes how you treat someone when they're going through things can be the final thing that...

I just left this location (February 19th at 11:30pm) completely baffled. This store forgot to give me half of my order. By the time I got home and had to return to this location to ask for my other half of the order it had been 30 minutes of time that passed. The so called manager of the night shift said I could not have a refund of my order. So I sat there despite the line behind me trying to reach another location that advised me to call corporate and complain about the way I was treated. When I asked the manager what her name was she said her name WAS Cindy as if her name isn’t Cindy. And laughed and shut the glass window. All the employees also took their name tags off. The customer behind me approached me and asked what was going on and he was surprised to learn that the manager although this was their fault refused to give me a refund of my order and tried to give me the cold soggy food they had forgotten to give me. The manager opened the glass door and gave the customer behind me his food for FREE! And laughed when I asked why I just couldn’t get a refund of my order! This is outrageous. I feel humiliated and robbed. I will be calling early in the morning to get a refund of my entire order and will be calling corporate as well. This was 100% unprofessional and unacceptable. That manager “Cindy” should not be a manager. To just laugh and disregard me in such a manner in front of her coworkers isn’t much of a leading example I would want for my company. Disgrace. This was today so whoever’s in charge I hope deals with their night crew properly. It is now almost 9 am and I had called about an hour ago and was advised to wait till 11 when the GM is in. I was also notified by the Assistant Manager David, I think was his name, that the manager on duty last night in fact is not named Cindy. Her name is Sam. I’m sure 100% of the negative reviews about customer service and poor service is because the company has leading role models like Sam that are bad...

I’ve only been here 4 times since i moved to this area. Each time i’ve came it was a bad experience. The sad part is it’s the shift leads that are rude to customers. I used to work at Taco Bell and that’s completely unacceptable. The last occurrence which is the reason why I will be driving to the other one on Kings Canyon now is because Your shift lead forgot to hand me back my debit card. Now i guess you could say it’s my fault for not asking for it but it completely slipped my mind when that shift lead gave me my food at the window. Maybe it would’ve helped if she had greeted me or even said anything to me at all. But she took my card then handed me my food and closed the window so i drove off. When i called in about it after i got off work, the night shift lead gave me attitude. He answered and I asked if anyone had left a card there? He replied “don’t you mean lost?” When i asked about my card again he said he couldn’t look for it because he just got in and the morning shift the ones he said would know about it are now clocked out. He stated he was a manager by the way. I hung up and drove directly to this location and guess what? That same shift lead gave me my card and sang a different tune now that a camera was in his face. This is completely unacceptable honestly. Very displeased with this location’s customer service and Since i worked for taco bell before i’m strongly considering going to the store manager or even higher. This location needs...