La Casita — Restaurant in Friendswood

Ordered spinach enchilada plate which comes with 3 enchiladas, beans and rice. The cost of the meal said $9.75, and an upcharge of $.60 for the charro instead of refried beans. After about 10 minutes, waitress came back, interrupted the meeting I was attending to ask if my order was two spinach, one chicken enchiladas. Told her no, I ordered the three spinach plate. Interrupted meeting again a few minutes later to tell me they were out of spinach enchiladas, that I needed to order a different plate. Did not bring me a menu, and she was interrupting our club meeting, so I told her to delete my order. Another 5 minutes later, she brings me an over cooked plater with 2 sloppy enchiladas that were cooked ONTO the plate, telling me they only had 2 enchiladas, they would only charge me for the two. Since they were still interrupting our meeting, I said fine and asked them to bring my husband’s food. Did not check the bill before paying, left, and drove home. Got home, read the bill, saw that they charged me about $2.25 twice for each enchilada, the full price (over $2 for an order of rice) and full price (over $2 for an order of charro beans) making the meal over $10. I drove back and asked why it was not discounted, explaining that I was told it would be since I was told it would be. The two women argued with me, saying the meal was more than $9.75 because of the $.60 upcharge for charro beans. I told them I was not talking about the up charge, and explained that I was charged the cost of the food I ordered, indicating that I asked for the enchiladas, the bean soup and the rice, and my explaining I ordered a plate with 3 enchiladas and was only served 2. The woman kept re-adding the individual costs up, showing me she was ‘right’, indicated a ‘so what’ attitude that they only had two enchiladas on the plate, said she did not believe I was ever told it would be discounted, didn’t know I wanted from her, and when I told I wanted the $2.25 deducted from the meal like it should have been done, walked off mumbling about how she didn’t owe it to me, and other things until I had enough, took back my receipt...

The food is good and affordable, but I'm getting real annoyed at the unpredictable service. I called in an order and was told to park in a curbside spot and call on arrival. I called and the man said he'd be right out. As I'm sitting there, another customer backs in a to-go spot. A couple minutes go by and the bartender comes out and decides to go up to the other car first. Then he decides to take care of the other car's order completely before greeting me or anything. The other car didn't even call to say they were there as I had a clear view of them the whole time. I'm just watching getting more and more frustrated as he takes his payment, goes in the restaurant, brings the other guy's food, goes back in the restaurant, and finally comes out to my car for the first time 16 minutes after I called to say I was there. Just bad service. And this kind of thing happens frequently when eating in the restaurant also. I guess they'll see a regular come in and they'll do everything for them before you can even order. Good for the weekly regulars, bad for the twice a month regulars, such as myself. I'm sure I'll be back because I live so close, but I have to...

The atmosphere is nice and roomy, but the food needs work. I ordered the sour cream chicken enchiladas which was chicken and sour cream wrapped in a corn tortilla with some kind of dried, hard cheese on top. This dish was very dry and desperately needs a creamy sauce to go on top of the chicken enchiladas. Unbelievably, they charge their customers $1.75 to swap the refried beans served with the meal for charro beans. I was told by the cashier that making the charro beans was labor intensive. The beans were boiled with little added ingredients - if any, that I saw - so i don't understand what's labor intensive about making a restaurant staple in Mexican restaurants throughout the entire City of Houston and beyond. The guacamole is an avocado mashed and served in a cup - there's no lettuce or tomato served to add some presentation value - I guess that's labor intensive too. The chips and red salsa are as basic as it gets - no green sauce was served. I expected more and was disappointed considering this is a restaurant started by grandma and grandpa, which should have plenty of delicious recipes. I won't be returning. Good luck to...