Starbucks — Restaurant in Fullerton

You have to order an hour before to make sure your order is ready. I always wait at least 30-40 mins. The last time I had a order people before me got their orders and was still waiting. If I didnt ask about my order they werent going to make it again. They didnt make it again even though I asked so I had to ask twice. After 40 minutes I got my order and not even any apology. If the store was busy I would understand but watching the baristas behind you can see they are just standing or staring around while only 2 of them does their job.

ANother bad experience: Just asked for a fresh cup of ice. I already had ordered earlier in t and I just wanted a fresh cup of ice to pour my coffee. The barista said I had to wait in the line. You can imagine how the lines are on a monday 10 am at a library, the line goes outside of the store. Instead of just telling me to get in the line, its not hard to put ice in a cup that's in front of you. I wonder if she would wait that line if she was...

I'm honestly one of the most nicest customers maybe a bit too nice because I had a mobile order but the app has been really dumb lately and it put a Frappuccino instead of the drink as iced, I ask the cashier since my drink had not been made if I could get everything I asked for but iced especially since they have fix that before for me there but her supervisor really just straight up said no, I never thought a supervisor could be so rude and the cashier told me I could try asking him again but I'm too nice and socially anxious to even say anything so I just stayed quiet but I really was just annoyed after because I was nice about it and it wasn't a hard thing to fixed either and I sadly had to call corporate to at least get...

The manager was treating people horribly. This guy does not belong in customer service. He was literally yelling at a girl this morning at 8:30am. I'm a frequent customer at Starbucks and seek out Starbucks wherever I go but I will not being doing that anymore. I've never seen that kind of behavior from a Starbucks employee. I thought they only hired people who enjoyed serving the public as the employees always are so friendly. Not today and not this guy. He should be fired immediately. Bad look for such a great company. He had on a manager's shirt, wore glasses and had a terrible attitude. Unfortunately I didn't get his name. Please do something about this so more girls are not treated so badly. 800 N.State college...