Starbucks — Restaurant in Gainesville

Christmas Day Business Hours: 6am - 2pm On 12/25/24 - 1:52pm, I pulled up at the drive-thru to place an order for a Trenta “Pink Drink “ and Ethan says “We’re Closed”. My response, does Starbucks not close at 2pm? He says, we do but we have to get out of here on time today. I asked Ethan again, may I please place an order for one item and again Ethan says NO…. Wow! What I found amazing was after pulling up to the cashier’s window, Ethan closed the window in my face then opened it back up and finally at 1:55pm, he agreed to fix me a Trenta Iced Water. Yet, he told me NO at least 5 times for a pink drink. Literally, the store hadn’t closed yet but the employees chose to lock the front doors and take no more drive-thru orders. I begged for a cup of iced water and this proved that Ethan could have allowed me and two other vehicles to place our order because it was before 2pm. My thought process is, if you’re going to lock the front doors and the drive thru window prior to the posted closing time, then maybe Starbucks Corporate should revisit its’ decision to be open during the holiday season or don’t allow employees to work if they can’t abide by the policy regarding...

Update April 2024: New staff with smiling faces! 10/10

Old post: There's a 7/10 chance my drink will be made wrong because someone didnt read the in app instructions correctly or maybe they just overlooked all the words. I never mind having the drink corrected. I will say, to the manager of that starbucks, please stop having your employees tell people it takes 5-10 minutes for them to make a mobile order. Some of us hate ordering at the speaker box or have disabilities that dont make it easy for us to use. We also dont like to yell or hang our heads out of a window for half of our order to be heard. The starbucks app also has a favorites section where I can select everything I want with 1 button. You dont tell people who are ordering at the speaker that their order will take 5-10 minutes so why tell the app orders? Most of the time ive ordered 2 simple drinks, that does not take 5-10 minutes. Your employees who tell people to wait extra just because of an app order come off as rude and as if you're inconvenienced i even placed it on the app to begin with. Please lead your staff to be more patient with the customers who are waiting just as patiently for their...

Was not pleased with the Starbucks on NW 43rd and 53rd. Initially, I made a mobile order; then, when I attempted to check-out, it stated mobile ordering is no longer available. By then, I was already in route to that location. 0822: Then, I decided to go inside, hoping to speed up the process. I was FIRST in line and ordered right away. Drive-thru had only 2 people b4 me. I waited nearly 20 minutes b4 I received my 2 items; Grande Caramel Machiotto and Egg Bites with egg whites and roasted red peppers 😋. The batista pointed to where I could get napkins without me having to ask, which makes me think she KNEW how messy the cup was: There was espresso on top of the lid and on the sides of the cup. Furthermore, I observed a small amount of espresso and I ordered an extra shot. I'll admit, it tasted great! Though, the egg bites were a little undercooked, they were fine, I suppose. In conclusion, I was late for work, when I should have had time. MOST Starbucks are amazing, especially in St. Augustine, but I don't...