Papa Johns Pizza — Restaurant in Gardendale

We were told it would be a 30 - 35 minute wait for carry out on our pizza. We arrived at the location 25 minutes after initial phone call and order. Once I checked in, to let the staff know who I was, they asked that I go ahead and pay. After waiting at the store, an additional 20 minutes, I then asked how much longer it would be, to which I was told just another 5 minutes.... 15 MINUTES later, the cashier saw my frustration and she then told me, it would be ANOTHER 2-3 minutes. This is where I lost my cool a bit and asked if THIS time was actually correct. I explained that I was initially told 30-35 minutes, at the 45 minute mark, I was told another 5 and lastly at the hour mark I was 2-3. I had two kids and another pizza from Little Cesar's that the kids wanted in the car, that way surely cold by now and I really just needed a HONEST answer and had I not already been asked to pay earlier, I would have already left. She then "promised" this time frame was correct. We eat at Papa John's usually once a week and always use the Hayden, Alabama store, but due to our location this evening in particular, we had to choose the Fultondale, Alabama store... BIG MISTAKE and we will NOT EVER return. Not to mention once we got home with the pizza, it was so badly thrown together it did not look appetizing or appealing and was covered in open air pockets and topping-less spaces. Do not use this location if you...

Every time we order a pizza it’s a 50/50 shot that we actually get what we ordered/paid for. Have spoke with a manager before who agreed that it depends on who is working if the pizzas are made correctly. Especially, if you order things like extra cheese, cook well done. Etc. when made correctly, the pizza is great. But, the last 5 times we’ve order only twice was it correct. It’s very frustrating because we are huge papa John’s fans. When we lived in the Hoover/Vestavia area, we never had this issue. Maybe your employees need re-trained or sent to another store to see how it should be. I called the manager tonight because on this pizza I PAID for extra cheese AND the 3 cheese blend. I’ve ordered this before. When made correctly it’s cheesy greatness. But, this wasn’t it. She claimed that she is the manager tonight and she made it and put everything on correctly. No. It’s not. But, as usual, there is no sense in arguing when they don’t want to admit or listen to your complaint. Do better. We’ve made the decision to order from other places and will only order papa John’s when we are in a location we can pick up and bring home. It’s unfortunate because we spend too much money on pizza. Haha. Hope this helps you make your pizzas better and give your customers quality food that they pay for with their hard...

My pizza was delivered to the front desk of the hotel instead of my room after I confirmed with the Papa Johns manager that they were showing the right room number of 210. It was eaten by the hotel personnel as the driver tried to deliver it to room 329, which had nobody there. I was expecting they'd make it right by expediting a replacement pizza, but the manager actually refused a refund and told me I put in the wrong room number (even After I had confirmed the right number earlier with her). After several minutes of trying to explain that I put in the right room number and me asking why the driver didn't call me about the confusion, she finally did the refund but told me to "never order from here again"! This was very frustrating! They need training about having professional attitudes and calling the customer when there's confusion...