Standard Furniture & Mattress — Local services in Gardendale

Getting a repair order placed is a horrible experience. Either the rep can't speak or understand English, or the guy is deaf and cannot hear so he disconnects the call. Do NOT waste money for buying extended warranty on a lift chair. It will continously Break and repair is frustrating 😤 Update.... Steve at standard refuses to be liason between customer and repair company, although warranty is paid to Standard at time of original purchase Steve refused to help and be liason between Me,the customer and the repair company who is the worst company to contact. Warranty was paid to standard and they 3 not willing to help with the repair although same thing has happened several times in the past. Verified extended warranty is still good yet obviously they don't want to honor it by repairing an...

I’m very disappointed with Standard furniture in Gardendale. We placed an order early May 2020 and were told our order would arrive in 2 weeks. It is now late August and we have yet to receive our order. We have called multiple times and the staff is very unclear on what the delay is. The lack of transparency is unprofessional and the fact that I have to constantly reach out to them to question the delay is absurd. We will be getting a refund because the way this was handled is truly unacceptable. I understand the Covid pandemic is going on but at least be clear and vocal about our order and it’s...

I had a very good salesman. He worked with me to be sure I had a good experience and received what I wanted and needed. He ordered my furniture and I received it before the promised date. I love my furniture. However I would give my delivery service maybe 2 stars and that is because they found my house and got the furniture in the door. That is a whole different story and I don’t have room to...