China Harbor — Restaurant in Garland

I was asking for recommendations for a new place to try out Chinese food. My mother in law lives very close by to this place and I asked her about it. She said the food is good, but the people working there are rude. After reading reviews, I can overlook roaches in the restroom, 45 minute wait times, but the way that the person is replying to bad reviews confirms the bad attitude. I hope the owner takes charge of that. People aren’t getting the food for free. I understand defending your business since this is your livelihood, but there needs to be some further training in customer service. The smugness of the replies come across loud and clear. If you are reading my review and this makes you uncomfortable, good. Do better! I’ll stick to Golden Pot. While it is a little pricier and further from me, I will always stick with good customer service. In the meantime, this review is for my sweet mother in law. She doesn’t deserve the rudeness.

Updated: I have no interest in interacting with your business after the way my mother in law was treated. You’re “sorry she feels that way.”If you think that’s how you apologize, it’s not. Take some responsibility. Instead of taking a good look at how you respond in person and in writing, you want to defend why you’re so rude. From what I could tell, the people that wrote the bad reviews go off the energy you give when you interact with them in your place of business. Read those reviews again. My goodness. How you respond to customers, especially when a problem arises, speaks volumes about a business.

On another note, I’m glad you took the time to read Golden Pot’s reviews. I have seen them advertised all over Facebook for their great...

LIARS! Take some responsibility, unlike you, I have nothing to lose. Going back & forth with customers says a lot about your character, previous customer review found a roach IN their meal!! Have the day you deserve!! ROACHES in the building!!…We have ordered from this place for years, brushed off the rude cashiers because we liked the food. We always pick up from the drive thru but today I went in to wait on my food for 45 minutes since that’s what I was told the wait time would be. As I walked in to the restroom & turned the lights on roaches started crawling around, one went down the sink & the others hid under the pedestal sink. I went & softly told the cashier what I saw, not wanting other customers to hear. She informed the owners wife what I saw but she denied having any bugs & that I needed to “stop saying they have roaches & it’s not like my house is super clean!!!” I told her “well I don’t have roaches” but she continued to be rude. I just requested my money back & left. EAT AT...

For nearly 40 years one of our family Christmas traditions has been Chinese takeout on Christmas eve. Several years ago, our go to Chinese food restaurant changed hand, again, and not for the better! Ever since then we've been trying to find a good old-fashioned North American Chinese food restaurant.The kind of American Chinese food we got to enjoy back in the 50s and 60s. Food with basic flavors, sweet, salty, savory, umami. Dishes heavy on meat—good meat, velveted tender perfectly done, with no gristle. Deep fried crisp deliciousness options like sweet and sour pork. Basic vegetables. Thick yummy sauces.

Everything was fantastic. Nothing says comfort like old fashioned Chinese take - out. When I read about Chinese Harbor I even thought maybe a Latin owned Chinese food restaurant could better replicate the food for which I was longing. China Harbor nailed it!

And this restaurant serves up unusually...