Rosemary's Pizza — Restaurant in Geneva

We always got there food until tonight! WE WILL NEVER GIVE THEM BUSINESS AGAIN! I would like it to be known that we paid for some food that we couldn't even eat and wasn't what we ordered. When we got home and realized I called to inform them of their mistake. I was very polite when speaking to the manager and she did apologize. But when I asked for credit for the food we paid for but couldn't eat, she said that it was the owners rules that we couldn't get a credit for the money we lost. Then she said, "maybe next time you should check the bag before you leave." That IS true, but for a manager to try and blame their mistakes on a customer who trusted in quality service shows very poor professionalism for a business. Not to mention an owner who's rules are to deny a refund to paying customers who didn't get what they paid for. Please share if you know people from that area who may be interested to know. A small business should be honest and fair to the community that provides them with the money to sustain that business. Thank you for...

The food is usually good (the wings are a little dry for my liking) but I would avoid ordering anything from them through the GrubHub service! I've now tried twice and have been disappointed both times. My food was delivered on time but missing multiple items and not exactly what I had ordered and when I called and spoke to someone at the restaurant the woman basically told me that they don't read the any of the comments or extra details that the GrubHub site allows you to include...? This was her reasoning for why I didn't receive part of my order/it wasn't fully correct because you would have had to read that section to know it should have been included. Bottom line, don't offer a service if you can't actually follow through with it and deliver what people...

Super rude customer service. Asked to place an order - pizza and wings, and pick it up two hours later. Lady on the phone said “yeah well you’re probably gonna wait. Won’t have anything done by then, backed up.” Really rude tone and almost like I was inconveniencing her. It was two hours notice. A forty dollar order. I try supporting local instead of chains but I’ll just get from the chains from now on; rosemarys pizza isn’t leagues better than a chain anyway despite them being more...