Arby's — Restaurant in Georgia

Hubby and I went to get a milk shake. We sat in the drive thru lane for over what seemed like forever. One car ahead of us, was waiting for awhile too. Car ahead of us pulled forward. Cashier came on three different times telling us she would take our order in a minute. After the third time, I told her a minute was over 20 minutes ago. Then she went into this speech stating how short handed they were and she'd take out order as soon as she could. I asked why she couldn't take our order, so we could pull forward. Another employee, I believe was the manager came back on and started yelling at me and husband, telling us we were being rude to his cashier, and I should take my business elsewhere if I couldn't wait on her to take my order. So that's what I did. I said a few select words and left. I've never had a problem with Arby's before and I've always gave 5 stars, but this store, and experience really did it for me. If this is the way they treat paying customers, I will not visit a Arby's again. I understand a lot of businesses are short handed, we are where I work too, but this was very unprofessional. I've worked restaurants before, and whether or not, good or bad, you take care of your customers. And If they are so short handed that they can't take care of their customers in a timely matter, then...

FIRST OFF- i NEVER write reviews, especially negative ones, so the fact im typing out this review instead of sleeping should say a lot about how mad i am at the employees at Arbys. Honestly could not be more disappointed in this place. Slow service. Slow drive thru. I usually wait at least 15 minutes (20-30 if its in the drive thru) when there's only a couple of people ahead of me. Tonight was the last straw, i was starving so i stopped in after a long day at work. ONE family of five in front of me = a 15 minute wait before ordering. The employees already seemed bitter that i was in there 45 mins before closing. I was soooo looking foward to eating a double regular roast beef for the past 3 hours. I get home and ... They gave me (and, more importantly, charged me for) a beef N Cheddar! Literally my least fav food from arbys. BUT this wasnt the first time they screwed up that exact same order so i shouldnt have been surprised. But very disappointed and angry nonetheless. Tonight was my last time wasting money and time at the Arby's on Red Bud Rd ( next to Gordon Central High school and beside the BP...

I came into this location after working a long day to take a to-go order and I was greeted with “ How did you get in” .. no “hey, how are you” or nothing.. The evening shift red headed lady on 4/20 was extremely rude and had a lot of attitude. I understand being short staffed, but I was told to come in on a certain side because the lobby was closed at 7:45pm by another employee who I would assume was on break! Eye rolling & talking to me like the way she did was uncalled for. Communicating to the manager on duty.. Trevor, if that’s what you want to call him by yelling. A lot of disrespect and customer service skills sucked! I would have certainly went through the drive-thru but that line was in the road at a stand still. A lot of work that needs to be done here! I’m leaving a review but will be escalating this up! This all took place in a matter of five minutes! I would been perfectly fine if this all was addressed in a more professional manner with just a...