Checkers — Restaurant in Georgia

I wish I could give 0 stars, but I can't. Went to this location on 07/31/2021 around 4pm. (A tall, very big, dark skin lady) I think her name was Sondra. She was at the window. First it was 3 cars in line. We had to sit at the box till the car in front got their order, for ours to be taken. Second, after placing our orders and drove up to pay, she looked like she didn't want to be there, ( that's ok) I handed her my card then she turned to me very rude and said "oh, the ice cream machine don't work." I didn't feed into her negative attitude, but I asked why wasn't I told about this at the window I could've order something else? She rolled her eyes at me and continued checking me out. By this time the line had gotten longer, I asked could you please add the funnel cake to my order, she proceeded by saying I'll have to get back in the line. By this time the line had grown. Before I could suggest paying for it and going over to the other side that they had closed to wait for it. She closed the window in my face and walked away, never returning to the window. One of her employees, a younger male, came to the window, I asked for the manager, his response was " she ain't f@¢king with you right now. I then asked who is the manager? He said that the big girl at the window was, I said I need to speck to the manager, he looked at me again said I was crazy and closed the window in my face. I sat there about another 5 mins, mind you their line was getting longer. A younger lady, very much more polite and mature came to the window and asked what was wrong. I said could I please have a refund. This time she went and get the manager for me. I didn't get her name, but she didn't ask what the problem was, she just suggested that I don't come to that location anyore. I asked so you're not going to hear what my issue is. She said no cause she already know, her worker told her. This is the worst experience I've ever had at a checkers. She gave me my refund and...

They are cooking the food when you order because it took less than 10 minutes to get my order, which was the number 5 Fry Lovers Double with a medium Coca-Cola and medium fries- and the Checker fries are always the best in the country, IMHO 🤷‍♀️ ..but I digress... The staff was polite, professional and worked as a team,and yes I got to see all of this from drive thru window since their window stayed open. I got to see the person cooking the fries and I meant to add an apple pie, which I got to do so at the window and the person taking the order asked her staff to add apple pie to my order They had to go take care of something urgent and the fry cooker ended up bringing us my order with the hot apple pie. These are basic details that are not such a big deal to the average American citizen. However, we're talking about Atlanta- Clayton County to be exact and these small basic actions are very big deal when common decency is rare in an environment . This is one of your good establishments you want to keep running and show appreciation for being a breath of fresh air in today's climate. I rate these people 5 out of 5 stars. Seriously And BTW, They're hiring, $11 + per hour and you get your check everyday because they provide Daily pay app for those in need of their hard earnings everyday. Make sure you look them up and go apply if you need some income. They seem like a decent group of folk with great...

I suggest you shut this location down until you can find employees that actual want to work there. The food is exactly what you pay for cheap and quick but the employees are the rudest I have ever encountered..From managers all the way down..Rallys/checkers used to be a great place to eat but this location is not a good representation of what I think you want your company to represent...perhaps someone in corporate should order food from there like a regular customer such as myself to see what kind of service is being given at this location...I see mostly all bad reviews about this location but no change in action Regarding it..Do you Not care that the people spending money at this location are being treated rude and unfairly...The people in this neighborhood deserve to be treated properly at this location and any other location..Almost 20+ years of Bad customer service at this location..When is the location going...