China Cafe 7 — Restaurant in Riverdale

Probably the worst customer service I have dealt with from a restaurant that is situated 3 miles from the Atlanta airport. Called to place an order for deliver. Was placed on hold 5 times in the middle of taking my order. When asked for phone number and address I provided both. Only to be told "not sure that address right, that concrorse address." To which I explained yes i am staying at the renaissance hotel on the airport concourse. The response was "you make sure you call me back with address, I have many customer okay bye" and they hund up on me. So absolutely woud give zero stars if I could, you dont know your own area well enough to know your 3 miles from the hotel, it's okay for you to put me on hold 5 times for several minutes in duration each time, but when you tell me the address I gave you doesnt seem right you cant hold on the phone for 30 seconds while I try to double check the address even though I am correct. Dont bother wasting your time with this restaurant, I can only assumenif the staff is this rude, impatient, and incompetent then the food can only be atrocious. As my interaction with them did not indicated any type of professionalism or care for a quality product. It also didnt help that the person on the phone places callers on speaker phone to take their order whole trying to do other things. So more than once you will be asked to repeat what you said or they will mess up what yohr ordering and you will have to correct them. Needless to say a different restaurant will be getting my money/busniess for the duration of my...

Service is very bad! I normally let things go and never complain but it’s ridiculous. I ordered for delivery and they told me it’s going to be a one hour wait! One hour later, the food still hasn’t arrived! A little later, they called because they got my orders mixed up and told me to wait another 20 mins! 20 mins came and food is still haven’t arrived! I had to leave for the airport within 20 mins so I called again and said in 10 mins he would be there! 10 minutes later, no delivery! I waited at more and still nothing! 15 mins later I called them again and they said he’s at the lobby even though I’ve been at the lobby and certainly not there! I made the airport shuttle wait longer and still nothing! I wasted 2 hours and risked missing the flight for nothing! The delivery guy called me and I was already at the airport! So...

STAY AWAY. UNDER NEW MANAGEMENT. New owner has poor business practice. I ordered delivery. Quoted 1 hour, took an 1 hour and 40 minutes and MY ORDER WAS WRONG. The girl repeated it back correctly. Then tried saying she didn't charge me and if I wanted the rest of the order I must PAY AGAIN! The owner got on line and was like sorry. Pay again!! Nah. How about il never order again and take you off the website hundreds of FAs use to decide where to order food. Just because im at a hotel doesn't mean you can rob me blind!

Oh and the food. My crab rangoon and egg roll was soggy. The soup and noodles were cold from...