Prime Pizza — Restaurant in Georgia

Prime Pizza near the Atl. airport has been the most aweful delivery to a hotel, ever! Rating of (-10 of 5 stars.) We ordered two subs with fries and sodas and chocolate cake. One veggie sub, a chicken club with EVERYTHING ON THE SIDE ($.50 extra for this) fries; no salt. The food arrived more than an hour after ordering, without the cake or chicken club as ordered, instead was given chicken breast with the wrong cheese, no peppers as ordered and mayo(not ordered) on a soggy, obviously, unfresh, hotdog bun. We were put on hold for 40 minutes, called back no fewer than 10 times from four different phone numbers and was refused to be able to talk to the mgr. The girl on the line wanted us to know how much trouble she had to go thru to get an answer from the mgr. Really!??? She then proceded to refuse our request for the cake and incorrect sandwich to be remade and delivered, citing their policy that we get an Uber, bring it back to prove it was wrong. She further stated that we would not get a refund nor would they make a new corrected, sandwich and would not bring the cake that was paid for. In other words they stole from us! Taking the food to them, was unreasonable and out of the question; IT WAS DELIVERED TO THE HOTEL WHERE WE WERE STAYING! After numerous calls and long holds, PRIME PIZZA stopped taking our calls and unplugged the phones so the answered phone line was reported to be out of service. Prine Pizza KEPT US ON HOLD TIL THE BUSINESS CLOSED. It is now after 3am: two and a half hours after ordering from Prime Pizza. We did not, could not eat the cold fries wrong sandwich and undelivered,YET, PAID FOR, food! We called the local police and filled a report of theft and suggested to the hotel they should no longer support this aweful business' practices. We want our money...

I want to give this place 4 stars at least because the food was pretty tasty, but...I can't. I ordered through Slice app so delivery guy is probably the store's driver. I was a little taken aback by the hour and five minute delivery, but being early evening I understood. After placing order online I received a call twice from restaurant, but he couldn't hear me at all. When he finally called back on a different line, he explained that a sandwich item on the menu was listed incorrectly. I said fine, that I'll accept it as a different meat but the instructions were the same "just the meat and cheese". Almost 2 hours later my order arrived. Called at 20 minutes later than promised time, and got put on hold before call dropped. Tried to call back and got nothing. Tried the number in Google but that number is disconnected. Finally got the girl again on fourth try. Was told driver should be there soon. Soon went and passed, but dude finally arrived. By this time it had started to rain, and I had to get my food through his driver's window. Got my food back to the truck, just have my sandwich with the ingredients I requested left off, and my calzone smaller than expected for the price I paid. But I will say this, the food tasted really good; after scraping some from the sandwich. I might give them another shot, because they obviously have done better before. Maybe the evening shift is the time to not order from...

I SWEAR if I can give this place no stars I would absolutely do that. I ordered 5 piece wings and fries and spent $20 online to have them delivered. When they arrived the bag was extremely light. I opened it and it’s a baby bird! The wings are dry and extremely tiny. I called to complain and was really nice to the so called manager at first and her excuse was “we sell small wings I can’t do anything about that” FALSE ADVERTISEMENT AT ITS FINEST. PLEASE DONT THINK THE FOOD LOOKS LIKE THE PICTURES BECAUSE THEY DONT!! All they do is go on google find the nicest picture and steals that for their menu. I don’t even leave reviews because it’s not worth it but I am trying to take my husbands advice instead of showing up at that so called restaurant . She was extremely rude and put me on hold MID CONVERSATION without even saying “can I place you on hold. No customer service AT ALL. And then came back and was like “yeah we sell small wings I don’t know what to tell you” I asked to speak with the manager and she goes “I am the manager” so I went off on her because the service, the food, your funky nasty attitude is too much for me. I asked for a refund and she hung up on me! I would NOT eat here. You’re better off at McDonalds or Burger King I promise you. This place should be shut down! They shouldn’t be allowed to sell this trash to the public. Places like this ruin it for smaller businesses for me because...