Da'One — Restaurant in Georgia

I was very excited about trying this place. I went about a hour before closing and ordered a crab leg plate and shrimp and lobster plate. I was very specific in asking for no seasoning on the shrimp and lobster plate and it was even repeated back. Upon receiving the food there was in fact seasoning on the food. The young lady who took the order asked if I still wanted it even though it was incorrect and I said no can it be fixed as asked. The gentleman putting up chairs as well as the person cooking seemed agitated that I had the unmitigated gall to ask for them to correct a mistake they had made. The order was promptly brought back out and all appeared to be in order. Over 90 dollars was spent at this establishment only to get back to the hotel and find out the food was still incorrect. Of course the restaurant was closed so I couldn’t call to discuss this. My boyfriend proceeded to send an email and posted a one star review. ShaVontay (either manager or owner) responded and was annoyed that he posted the review versus emailing her to rectify the situation. However, the email response that followed essentially called me a liar and concluded that nothing would be done as she didn’t want to be “bullied” into giving a refund. This was the epitome of awful customer service. No apology...

We ordered food from your store last night . The cashier was told no seasoning on my lobster tail and shrimp plate. They put seasoning on it anyways and instead of re-doing my order, they rinsed the seasoning off the top of the food and asked us how it looked. I didn’t realize that they tried to wash the seasoning off until we got back to the hotel.

Your sign says to check the food before we leave and that’s what’s we did. How were we supposed to know that you wouldn’t re-do the order since they made the mistake of adding seasoning to my food? They asked if I wanted butter, I told them no. 3 minutes later, they had my plate ready. That plate was $42.50 plus tax. The least you could do is hold your employees accountable and provide a refund for their irresponsible actions.

Hopefully, you can handle this in a professional manner so that people get what they paid for instead of your employees cutting corners to keep from correcting...

So I wouldn't have given a star at all if it was possible. So I went to the restaurant it was nice and clean. I ordered the 2 piece fish,broccoli & potatoes. It took almost 30 min before I got my food back so I just KNEW it was gonna be good since it was basically cooked to order. Got home & broke the fish in half it was so wet on the inside it was ridiculous. It was browned perfectly on the outside but undone and not edible at all on the inside. Did the same thing with the other piece & same problem. What baffles me is I paid $21 dollars for 2 pieces of fn fish, broccoli and some potatoes and you can't even cook my fish all the way????? I wish I had never wasted my time or money. I try to shop with all my black businesses, but dang🤦🏾 Never again will I eat here..I'll just continue to walk by on my way to J Buffalo's to get my hot and lemon pepper wings like I always have ! Tried to give y'all a chance, you...