Domino's Pizza — Restaurant in Georgia

Usually this location is pretty good. We’ve eaten here 2x in the past month and had unfortunate experiences. We always carry out. Maybe it’s due to the pandemic with the understaffing situation but I ordered from the app at 5:07 Tuesday night. The app said it would be finished between 5:30-5:40 pm. when we were there we arrived at 5:25 pm. I brought my kids to watch them make the pizzas. The manager was making the pizzas with another employee. The manager was getting frustrated because he asked for more cheese but yelled it across the store and none of the other employees heard him. He was also yelling at the other employees to answer the phones. Then I overheard the other employees getting frustrated with the man making the pizzas because he was “putting them in the oven in the wrong order”. So when the pizzas came out they were coming out all in the wrong order thus making it very confusing for everyone. There was terrible communication by the employees. 2 people making pizzas and wings, 3 people boxing up pizzas and managing the front. So ultimately there was a stack of 15 finished pizzas in boxes but not labeled and no one knew whose they were or who they were supposed to go to. I eventually took my kids back to the car to sit and watch a show because they were getting hangry. Yes, hanger is a real thing. Needless to say my pizza was cold by the time I got it at 6 pm. I was tempted to go back there and ask them if I could help and get them organized. Tensions were high but I wouldn’t want to work in that kind of environment getting yelled at by my...

If you like employees tipping themselves you'll love ordering from this location. I typically don't tip anymore at this dominos because the last time I left a generous tip the delivery driver left my pizza on the ground in front of my steps. Instead of it being on the front porch so of course every creature and bug was all over my food. I ordered from this place yesterday on 12/18/2021 and my total was $16.93. Before you place your order the "no tip" button is already selected for you and I saw my order total in plain site. It's even in the email and my paper receipt didn't even reflect a tip. I checked my bank statement today and somehow there is a $7 charge added on to my order out of thin air. I called today and I didn't get no good explanation on how this happened. $7 isn't much to trip on but it's the principal of the matter. The manager tried to convince me that its added on later but when i tested it out just a few minutes ago the entire order total shows the tip included. You actually have to press a button for that. Neither the manager or employee could tell me what went wrong. Granted I was given a full refund I just don't like the fact that my money was being played with. I will not be ordering from this...

I visited this location on 09/02 around 6:45 Pm and unfortunately had a disappointing experience with customer service. When I arrived, I saw two employees working: a young lady at the register who seemed to be doing some accounting work, and a young man retrieving pizzas from the oven.

The lady at the register acknowledged me right away and let me know she would help me in a minute, but then continued with her task. After about 2–5 minutes, she asked the young man to take care of me while she went to the prep area. He acknowledged her but continued cutting and boxing pizzas without coming to the register.

By this point, I had been waiting 5–7 minutes as the only customer in the store without anyone taking my order. Feeling overlooked, I politely excused myself and left.

I am leaving this review because I believe the store could improve in customer service and time management. As a customer, it’s frustrating to be left waiting this long in an otherwise non-busy store just to place an order. I hope this feedback helps the team prioritize customers as soon as...