Double Zero

As of now, I can only give Double Zero 3 stars however, we do think the restaurant was having a really bad night the night we visited.

When we arrived for our 7pm reservation, we were told that a table would be ready in a few minutes. We were seated 15 minutes later. This shouldn’t happen when you have a reservation and are on time.

Once seated, we waited several minuted before our waiter greeted us and poured us water. We also started noticing other tables who looked like they were impatiently waiting for drinks, food and checks. At this point, we realized it was going to be a long night. After we ordered drinks, the gentleman behind us asked the hostess where his waiter was and said that they had been waiting 25 minutes and still had not received their appetizer (our appetizer was brought out before theirs). Maybe 10 minutes later, he and his wife walked out of the restaurant - he did tell the waiter that it was not his fault and tipped the waiter.

We then noticed another table near us where two people had received their food but the other two were still waiting for their food. They were waiting a while…

At one point, a family was leaving and stopped by our table and handed us a voucher for a free “small plate” because they were given two vouchers because of the poor service they received. The whole situation was laughable at this point.

It obviously seemed like something was going wrong in the kitchen - maybe a couple of cooks quit but it also seemed like the restaurant was short a couple of waiters and even a manager. The floor manager was plating food in the kitchen and the hostess was bussing tables. Something was clearly off and after reading other reviews for the restaurant, it seems like this is not the usual. If it was, there is no way this restaurant would be around in another month.

So, therefore, my review will be about food, drinks, atmosphere and value. I won’t review service other than mentioning that our waiter did a great job.

Food - The food was really good. We ordered the meatballs appetizer which tasted good however the portion size was pretty small. It came with 2 meatballs that were on the smaller side. For the price ($9), the meatballs should be a bit larger or there should be 4 total.

Drinks - We ordered the “dewdropper” which is a gin cocktail. It was just… meh…. nothing special. Next time, we’ll order wine or beer.

Atmosphere - The atmosphere was really good however the dining area was pretty tight. If a few tables were removed then the main dining area would be a really great space. Having the tables as close as they are is the main reason we were able to hear all the other diners having so many issues.

Value - I think the prices are slightly high but what you’d expect. The pastas and pizzas seem like the best bang for your buck.

Overall, it was an interesting experience. The food was good, drinks were ok and the service was bizarre but we would like to give it another chance since we do think it was an off night - or really hope it was. For now, I can’t give more than 3 stars but if/when we visit again, and if the service is back to normal, i’ll definitely update to 4 stars.