Highland Bakery

First of all, you're not really going to be able to access this restaurant unless your a student. There is no parking lot. The restaurant still exists because they are the most convenient option for b-school students to get coffee and lunch. The service seems to lose efficiency when the lines get long, which is basically between every class period. I've never been to another location of this chain, but I don't think the food is especially good. Lots of heavy, greasy items on the menu and salads leave much to be desired. Everything has a high variability of time to prepare, can take 5-30 minutes.

Suggestions:

Work on overall efficiency of coffee orders during the day, maybe this could be done by making one line coffee only and the other food only.

Add some grab and go sandwiches, I bet this would alleviate some of the food orders and also attract people who previously didn't have the time to wait.