Highland Bakery — Restaurant in Georgia

First of all, you're not really going to be able to access this restaurant unless your a student. There is no parking lot. The restaurant still exists because they are the most convenient option for b-school students to get coffee and lunch. The service seems to lose efficiency when the lines get long, which is basically between every class period. I've never been to another location of this chain, but I don't think the food is especially good. Lots of heavy, greasy items on the menu and salads leave much to be desired. Everything has a high variability of time to prepare, can take 5-30 minutes.

Suggestions:

Work on overall efficiency of coffee orders during the day, maybe this could be done by making one line coffee only and the other food only.

Add some grab and go sandwiches, I bet this would alleviate some of the food orders and also attract people who previously didn't have the...

I placed a to-go order for shrimp and grits which ran about $10-$11. Hoping for the same experience I had at the other location in The Highlands which was very pleasing. I receive my order and made it to my destination to enjoy my food, I open my plate to find only THREE (3) SMALL SHRIMP in a puddle of grits. Thinking to myself this must be a mistake so I call the restaurant to make sure I wasn't shortened shrimp by mistake only to find to that it only comes with 3 shrimp. I have never felt so cheated afterwards. I wish there was something in the menu to inform customers of that because I sure wouldn't have...

Not reflective of any of the other Highlands I've been to in the city. Always extremely long wait on food (45 minutes the other during lunch at 1PM), and subpar food. I got french toast. Needed it to-go, since it took practically an hour to receive. Didn't even give me syrup, so when I went back to work, I couldn't even eat it. The only plus side was the lovely cashier lady who offered me a pastry, but come ON, $10 completely lost because of lack of...