Dunkin' — Restaurant in Georgia

Today was my first adventure to Dunkin. I have seen endless commercials and Tik Toks about their donuts and drinks. I must mark this joint of my bucket list!

Walking in, we were instantly greeted. The gal at the register was really nice. My family and I glanced over the donut cases to see what they all had. Some of the donuts looked good and some looked questionable. You can tell the glaze on the glazed donuts were starting to liquify.

We decided on a few goodies. The gal behind the counter was sweet and got our donuts individually. We also got a 25 pack of donut holes to take for later. The gal also answered a few questions about the coffee since it was my first time ordering one of their drinks. I got myself an iced pistachio oat milk latte. My husband also got an order of the ham and cheese sliders on the pretzel bun at the very least minute.

I wish I can say the donuts were fresh. They were pretty stale. I would almost compare them to grocery store donuts. The ham and cheese sliders were pretty good. Lots of ham. They were nice and hot! I appreciate that the pretzel bun wasn't overly salted. I love my drink. The pistachio latte was a winner! Very very very good!

You can tell this venue has been neglected. The floors are very sticky. The bathrooms are dirty. There's trash on the floor. It makes you not want to eat here. If the venue is this unattended, I can only imagine what it looks like behind the register.

The service, coffee and sliders were great. But everything else was just a flop. For my first time at Dunkin it was ok. I probably wouldn't come back knowing how dirty this joint is. I hope not all Dunkins are like this one. Makes me want to just stick to...

They were out of chocolate ice cream, so I tasted 3 other flavors to find a suitable substitute. Was not happy with the Rocky Road that I ended up ordering - all marshmallows and about 10% chocolate ice cream. Must have been a bad mix. The waffle cones that we ordered were also stale. I purchased for 2 people and spent $12. Nobody was happy with their order. The Peanut Butter chocolate was overloaded with too much Peanut Butter. I threw my Rocky Road away and decided to try the Mint Chocolate Chip instead. When I went to place my second order, the juvenile boy with black hair and glasses said I could not have another sample. He said they had a 3 sample limit. I assumed the sample limit was per order, but when I questioned him on it, he said no. He did know how to count to 3, but I think someone needs to clarify the sample rule with him. According to him I have exhausted my sample limit for the rest of my life. After his response I did not place my second order of course. He did save the company less than 1 penny on the 1 sample, but incurred an immediate $4 sales loss and a much larger loss in lost potential sales with this customer. Not everyone who knows how to count should be an accountant or for that matter, anywhere near a customer. This happened on Saturday...

Im Highly disappointed with this location. It is not properly managed.

The staff is young and have no customer service skills what-so-ever. You walk in and they just look at you. There is no, “Hello, how you, can I take your order”… Nothing.

Next, every single person in this establishment has terrible hearing issues. Every single time I come in, my order is wrong. EVERY. SINGLE. TIME.

I just left the drive-thru and ordered a HOT coffee with creamer and french vanilla with no sugar. I noticed the order on the screen was wrong and told the girl at the window. She took my coffee back to fix it and handed me a coffee that must have been sititng for quite some time because it was cold and gross. I handed it back to her and told her that the coffee was not hot and still wrong, she then took it back, handed me another coffee and shut the window in my face. The coffee was wrong, AGAIN. When you’re spending money in something, the least they can do is get your order right.

Ive called the establishment twice and spoke to a female manager who’s only solution is to “come back” and we will fix it. Train your staff properly and people wont have to come back...