Marco's Pizza — Restaurant in Georgia

UNBELIEVABLY BAD Customer Service!!!!!! Terrible pizza!

Let me start by saying I worked in restaurants for years. Mistakes happen every restaurant and are very easy to fix. Pizza is normally decent from here. A week ago the pizza i ordered was awful. It literally had no sauce and was smothered in onions. It was late when i ordered it and they closed so i couldn't call that night. I wasnt mad but i wanted a refund for the sauceless pizza. I wa I called the next morning and they got my number and said the manager would call me back. I waited til the day after to call again bc I was waiting for them to call me. When I called the guy said he didnt have a manager and it had been three days so there was nothing he could do. Shocked by the terrible customer service I called the next day. Same thing. I didnt understand the guys english but I think he said they'd call me. Nothing. I called the next day and a guy it had been too many days and it was my fault bc i shouldve called sooner. I asked for his supervisor who surprisingly made an appearance and he yelled at me saying he wanted the pizza from a week ago back. I tried explaining the Situation bc at that point it wasbt about the pizza it was about the appalling customer service. Again, yelling he said i will give you a refund but dont ever order from here again. Definitely wont be a problem. In 20 years of working in restaurants ive never seen anything as disrespectful and rude as that. If your pizza doesnt have sauce dont bother trying to get someone to fix it. Even tho you ordered sauce its your fault...

Horrible customer service! Wait time was an hour which was fine. After an hour and a half I called to ask why I never received my pizzas and was hung up on. So i called back and was told that they came to deliver the pizzas but i didnt answer my phone after multiple attempts (which they never called, not once). The issue is that when you pay for delivery you pay for them to drive to your house, get out of the car, ring the door bell and hand you the food that you're paying for. Not call you from their car, for you to come find them, to get your food. Then the gentleman that i spoke with Mr. Campbell said that I was out of the way and that they were doin me a FAVOR by delivering to my home, when they simply could've said when i gave them my address that they don't deliver to the area that i live in, but they didn't do that either. After being asked if I still wanted the pizza's, 2 hours later, with another delivery charge added to my total, and no apologies not even from the manager, i declined and we ordered Papa Johns...

I ordered the new Philly Cheese Pizza Do Note Order this pizza. This pizza taste like cardboard. I could not taste any meat and it had hardly any cheese. It was not real warm when I received. I am a regular customer and I always tip the driver. I called the store and told them the pizza was not right and the "manager" was not trying to please a good customer I told him I didn't like the pizza and asked for another pizza. He said it was a new pizza and they are trying to get it together. I said I order from your store all the time and could he send me a sausage and pepperoni pizza in exchange. After being on hold for a while some came to the phone and said they will make me the same pizza again but I have to bring the pizza into the store. I said that was unacceptable. I have A Dominos Pizza and a Pizza hut in my area. Managers need to train their employees how to take care of a good customer. Can you believe the Marcos WAS my...