McDonald's — Restaurant in Georgia

you certainly want better reviews especially since the economy is tough and it's hard to be a family but it gets the point where poor customer service makes it hard to support your local McDonald's and this is the situation that happened today Thursday July 13th McDonald's Canton road so I go in and I'll order on the mobile app for store kiosk I put an order because it's promo french fries there's virtually nobody in the restaurant and he's ever working drive through it look like they had him enough personnel where they didn't have to stretch the personnel up to the front counter so there was some of the front camera my issue was it took 18 minutes for them to give me a bag of french fries when it wasn't busy I stood up there for the first 8 minutes and the young lady not sure if it was a manager yet did not say anything to me not high not what is your receipt number not very receptive at all so that means that she's very very selective on who she helps which is not good for customer service any event so I go sit down another six or seven minutes go to the bathroom for a couple of minutes and then come back of course wash my hands and I stand there and a mother and son walk in and she helps them out now I'm a little concerned considering I have 13,000 points accumulated on my McDonald's app yes I spend a good amount of money on my kids even though they're kind of me is hard that means be more receptive to everybody no matter how they look we are all customers and we're spending money to support our local McDonald's any event it took 18 minutes to get a free bag of fries for my little daughter please bypass this location and go to a location where they're a little bit...

So we go thru the drive thru last night. We have 2 separate orders the first thing we hear is WHAT DO U WANT. We say we have to separate orders the guy says wait really rude and was acting like he was struggling to hear. So i spoke up and said we have 3 things to go on this order. Him not caring we can hear him says wow you just have to love working at mds. I then spoke back up while being rushed again and told him if he would wait a second im trying to tell him my order. Then dude responds or you could just go somewhere else. Knowing that management usually has a head set on to we pull to the drive thru Window. The guy will not open the glass so i blowed the horn untill he did. I asked him to get his manager then this lady named Stacy come to the window i asked her did Anyone with a position of authority have a headset on she automatically gets rude. So we tell her what happened and what was said and she turns and says Joshua you will be expecting a talking to by ruby in the am. So my mom told the lady he said go somewhere else so that's what we are going to do. We drove 10 minutes away from our home just because Joshua and Stacy! I do not expect anyone to treat me like a queen but i do not think nice professional customer service is to much to ask for! I will not be returning to the canton rd location again. Im posting this review because i feel people need to understand i work hard for my money as do most. Just want to be treated with the same respect they want to be showed! If a customer's money fund's the buisness you work for then ots a good idea to be kind because if the customers go so does that buisness and your paychecks right...

I’ve had consistently poor experiences at the McDonald’s on Canton Rd in Marietta, GA, but today was the last straw.

I ordered one plain snack wrap and two small strawberry shakes through the drive-thru. Despite the simplicity of my order, I waited over five minutes. When I finally received my snack wrap, there was hair inside the wrapper — completely unacceptable.

When I asked for a fresh one, the staff looked confused, didn’t apologize, and told me to “pull up.” Given I had already waited five minutes and had a small child in the backseat, I didn’t want to pull up. I asked for a refund, and they told me refunds aren’t processed through the drive-thru if you used tap-to-pay — I had to park, get my child out of the car, and go inside.

Inside, the manager made snide comments about how “people do the most” when coming to the restaurant — as if expecting a hair-free meal and basic courtesy is doing too much. The level of unprofessionalism is unacceptable. No apologies, no accountability — just attitude and deflection.

It’s very clear that this is a franchise location, not corporate. The quality of service here has plummeted since the ownership and management changed. I can tell Ruby is no longer the store manager, because this behavior would have never flown under her leadership.

This is not a one-time incident — this has been a pattern of bad service, rude managers, and a lack of care or cleanliness. Honestly, the whole order should have been comped. At the very least, I should not have been inconvenienced further for something that was entirely their mistake.

**Do better....