Rachael's Sports Food & Fun — Restaurant in Georgia

We were in town for business and came to Rachael's without looking at the rating or reviews(which I rarely do) and had I done so we would have passed. We went in and it was after 9, the bar was louder than we really wanted so we decided to avoid it. There was a nicely dressed gentleman sitting there and asked if we were eating in and we said yes and he said the hostess would be back in a minute. The young lady came to seat us and when we asked to not sit in the bar area she had to "go see if there are any tables", she came back and sat us in the restaurant area where there was absolutely no one else sitting. We were given full menus to include a 4th of July(with extended hours) special menu. Our server came and advised us nicely that we were only allowed to have fried foods as the kitchen was closing down. So no pizza, no burgers, no sandwiches nothing. My friend after asking how big were the "jumbo wings" and told "oh they are really just regular size wings" decided on them. I ordered the "You're a Jerk shrimp" and Crispy Duck Wontons. My friend was pretty pleased as his wings were some of the largest we have seen lately, they were cooked perfectly and could have used more sauce but they were pretty good. My shrimp came out and I was surprised that there was only 5 medium sized fried shrimp with what looked like Thai chili sauce poured on top for $9.50(online menu says $8.50 but I am pretty sure it was $9.50). Next was the duck wontons, there was just 4 on the plate, if there was duck in there I couldn't tell and they were $8.50. The place just felt dirty to us, needs a good cleaning and an update. I will say that all of the staff were nice to us and we were waited on promptly and waited for nothing. I don't think we...

We went there hoping to get some pizza to go. When we walked in the door I was put off by the bad shape of the doors. There was a hole in the door the size of a fist that you could see the outside and both doors were filthy. Not a good start but I was starving. The hostess was nice and quick to take our order. When she gave me the check I noticed that it said extra cheese, we were charged more. I told her that we did not want extra cheese and please change it. She said it was actually an up charge for getting our order to go. I asked why we were being charged and she said she would take it off. When our pizza came it was burned. the cheese was a dark brown and I couldn't see any sauce. I explained to the owner that I would just like my money back and we will call it a day. She said no problem and left. Another man came back out with the pizza and asked what was wrong. I told him the pizza was overdone. he proceeded to tell me that that is how the pizza should look and I told him the pizza I like does not come burnt. He told me that if he didn't do it that way the crust would be doughy. I told him that I am not here to argue with him we just want our money back , I don't like burnt pizza. In the end after much apologies from the owner she assured me that it would be taken off. While I appreciate that, no one should ever argue with a customer. i wasn't mean or disrespectful, and I am not paying for something i am not going to eat. I am not sure if the guy was one of the owners or the help but he needs a class on customer service. I do not recommend this place and will never come back. If they can't put out a simple cheese pizza then there is an issue. I am glad to see that the charge...

I will give the food a 4. Have ordered twice in 2 days and was pleasantly surprised by the quantity and quality of the food. But, as usual bad customer service will overshadow anything good about a place of business. When my friend arrived today to pick up our call-in order, he asked for the order not knowing that he was too early. As I was letting him know (we were on the phone..headset) the server/greeter also was letting him know that it would be ready in 15 minutes. When he said, ok I’ll just sit out here and wait she said “WHAT?” with an attitude. Of course, I can hear this so I asked “was she talking to you? That was rude.” He of course said, no she’s talking to someone else. She wasn’t but, he was trying to remain calm and ignore the issue.

Once the food arrived, he asked for extra salsa. The same server/greeter with, this time a very obvious attitude proceeded to tell him that there was already one included with his order, he said there’s only one I want an extra one. She, with hands waving and eyes rolling said you have one with each order. So, he repeated that he’s aware of that..she cut him off and said sure you can have it but you’ll have to pay $1.00 for each one. Again, being a calm man he said that’s fine. But, in his ear I said no way! He told her never mind and she was satisfied. Seeing this, he’d finally had enough and asked for the manager.

To finally shorten this review, I will just say that it’s obvious that this place leaves lots to be desired in the way of customer service. Of course, the Owner (not Manager) ordered her to give him the salsa...