Sunny Wok — Restaurant in Georgia

DISCLOSURE: I did NOT want to give them a rating at all but in order to post you have to give at least one star... I would NOT recommend anyone who truly value their work ethic and their hard earned money to patronize this restaurant. I attended the restaurant mid September when i called to place an order and i had my food delivered i realized that it wasn't correct and so i called the restaurant because i was currently at work and couldn't go get it fixed but i knew the restaurant was like 5 mins from my job so i would go after work, when i contacted the place i spoke to some male that seemed to be a manager/owner (mid 40s/50s) and before i could give him a solution to my problem he started yelling through the phone saying that i didn't order that or that wasn't what i said.... even if i did mispronounce my order and you took it down wrong, the costumer is still Right! and at that moment when i said i wasn't satisfied the first thing that should've been stated was "what can i do to make sure this doesn't happens again or how to correct the mistake that was made, no matter who made the mistake. THATS CUSTOMER SERVICE. Instead i received horrible backlash from this event, to make a long story short i will not go into details on how i was treated, not only as a customer but supposedly a human being, they belittled me, never deescalated their voices to have a civil conversation like humans, and repetitively called me out my name. If you're reading this you, i thought you would want to know how they are treating their...

Have never written a review but felt like I had to after my experience here. Was in a hurry after work to grab something after picking up some groceries from the Walmart nextdoor. Thought I'd give them a try so I wouldn't have to stop anywhere else and it'd be quick. WRONG. I placed my order after waiting 5 minutes in line but that was fine because it was dinner time and I expected the wait. After placing my order I was told it would take 15 minutes. After 40 minutes waiting and everyone else that placed an order had already received their food and left. The cashier saw me and asked me what my order was. I told him and he came back saying they didn't have my order. I was like really? So I repeated my order and then he remembered. After another 10 minutes I got my to go order. Then he stated they overcharged me and gave me $3 in cash. I was confused since I paid by credit card. Either way I took my order cause I had to get home. Once home My husband and I were ready to eat. Food was mediocre at best. Then 3 bites in I found a hair in my food that definitely wasn't mine or my husband's or kids. Ended up throwing the whole order away and not having time to cook anything else because of how late I was after waiting on our food. Worst experience. Will never...

Used to order take out from here three times a week. The last time, they got the order wrong. They argued and argued over whether we said white rice or fried rice.

I finally I said if you want to resolve this, just bring me an order of fried rice (we are a mile from them)

They agreed but then wanted to charge me $17 to deliver it!

They’ve lost a three times a week customer over an order of rice. It’s not that there was an error. It’s the lack of ownership and willingness to fix it. Ridiculous! I guess they can afford to lose our business and I totally get how little they value...