Taco Bell — Restaurant in Georgia

Newer review after Previous review further below: The drive through around noon on a weekday. There were two cars ahead in the drive through. The parking lot had a lot of cars in it for indoor service. The order was taken without incident and the articulation was easy to understand, which is not like everywhere you go in middle Georgia. So good there... At the pickup window there was one girl of ethnic status standing and leaning against the window watching everyone else do the work. Everyone else was moving around fast trying to keep the lunch rush going except this girl. Not sure what her function was other than to absorb oxygen in the drive through but she was in the way of others. The girl who was actually working (at double speed,) was friendly and polite. The only issue was the mild sauce I asked for (and was on the ordering screen) was not in my bag when I got home. For being in a military town, no military discount is offered here, like many competitors offer. This store is on the UPSIDE APP where you get money back for your purchases here. Download it on your phone and use code QQWQU to save a lot of money at gas stations and restaurants

Previous review: First time visit inside. While the restaurant looks new and fresh and well lit, the fun eroded quickly after first impressions. First, there is no one to take your order. The expectation was to use the touch screens and pay for it at the kiosks. Receipts are not printable at the kiosk so if you need a printed copy for tax write-offs you have to yell to the back of the kitchen to get someone's attention to reprint it from a different machine. The root beer was out and to inquire about it, you have to yell back to someone in the back to get their attention. Some of The taco sauce packets were gross and had food on them. There were no forks until asking for one by yelling to the back of the kitchen again. Extra cheese was ordered for one item but while some cheese was melted the extra portion that cost extra money was not melted. One good thing I did like were the 110v outlets with 2 USB ports at some of the tables. That's a nice touch that should be at more places. Not sure if I'd come back to eat indoors. But one reason would be to charge my phone or use a laptop for a work lunch. And lastly, the two handicap parking spots are at the worst location possible. If there's more than two cars in the drive thru, you cannot get in and out of the handicap parking spots. And being next to the drive thru lane, backing out can...

I recently visited Taco Bell 6/26/25 @ 610 pm and wanted to share some constructive feedback in hopes of improving future customer experiences. While I enjoy the menu and appreciate the variety of options, the service during my visit was notably slow and disorganized. I waited almost 30 minutes at the register for an online order placed 15 minutes before I arrived. Still waiting.... at least 10 cars have driven off because of the long ridiculous 🙄 wait.

Orders were delayed well beyond reasonable expectations, and there seemed to be a lack of coordination among staff, which resulted in confusion, incorrect orders, and frustrated customers. It was clear that the team was overwhelmed, and there didn’t appear to be strong leadership directing the flow of operations.

As a loyal customer, I believe Taco Bell has the potential to deliver consistently fast and friendly service with a few important improvements:

Stronger management presence to ensure efficiency and accountability.

Better communication and training for staff to handle peak hours smoothly.

Clearer order tracking systems to reduce mistakes and wait times.

I’m sharing this feedback with the hope that store leadership takes these concerns seriously and implements changes to enhance the experience for all...

Horrible.I called to make a huge order at 10:30 at night.well my friend called first and said what we wanted to order they hung up on him.I called them back and asked why we are hung up on they denied hanging up on us.so then I asked if they can do a call in order or at least have get the food started for us.the girl I spoke with did not give me a name but told me no they wouldn't make the food for us.that they ran out of beef and it would be 30 mins before they had more and then told me once they had the meat they wouldn't make my order cause they close at 12 and was only going to make enough to last night.I asked her if she just refused service to a paying customer she said no but yet said they wouldn't make the order for me.they are horrible workers don't go to...