The Human Bean — Restaurant in Gladstone

Asked for a cold brew with the Mexican mocha flavors. I heard her say Mexican mocha americano, and I told her no, I asked for a cold brew, not espresso shots. She told me it tasted better this way and that's how she wanted to do it. I told her, "That's not what I asked you to make me. Can you make me what I wanted, not what you want to make? I'm caffeine sensitive." She cut me off and told me cold brew had more caffeine in it with an attitude before I could tell her this drink would last me all day and I prefer the taste of cold brew when I take it out of the fridge over espresso shots. Sorry, I have my own preferences. Then she dumped everything out, got the cold brew, and just dumped it over some ice and only gave me half a cup and topped the other half with cold foam. She didn't add any of the flavors, chocolate, and cinnamon, just my cold foam, and handed it to me with an attitude for asking for what I wanted. I didn't have the energy to argue with her that she had just given me cold brew with no flavors in it and a large cup half full of foam. She was...

Not sure why this location especially struggles so much more than other ones I’ve been to. It’s a shame because I love their coffee and go to them less and less because of my experiences. Today I came in with my wife and we both ordered and she asked for Carmel drizzle on hers, apparently they thought we meant on the sides of the cup so when we got to the window and seen the drink we asked for it on the whip cream and the lady at the window was like “there’s some already in there” and I said can you put it on the whip cream and she said yes in a snarky tone. Then she proceeded to take the lid off and put the Carmel on the lid rather than the whip cream itself. Which I’ve noticed is a human bean thing, which is pretty pointless considering that the majority stays stuck to the lid and cannot be tasted when you drink the coffee. Anyways this is a on going issue and it’s why we never come here anymore, they usually forget to add the whip all together so at least they...

I’m done with this coffee shop.

I was so excited that a Human Bean was on my way to work, so I didn’t have to stop by the one in my local town…but over the months I’ve been going here, this is the last straw.

I would say about 50% of the time they get the order wrong. Almost every time I get to the window I have to remind them of what I ordered, like today. If it’s not the drink, it’s the food. I’ve driven away with the wrong coffee more times than I can count. By the time I take a sip, I’m so far down the road it’s not worth the turn around. I gave them more than enough grace and I’m over the apologies at this point.

I’ve been to other Human Bean locations with zero issues, even the one in my local town. I don’t know if they aren’t writing it down or what. They never repeat what you ordered over the intercom either. Oh, and sometimes they completely miss your order and your stuck waiting.

Do yourself a favor and avoid...