Dunkin' — Restaurant in Glasgow

I love Frappuccinos and I get them at Starbucks as a treat now and again. Today I went to Lowe's and saw the Dunkin' store across the street. I decided to get one. I pulled up to the drive thru, but there are no flavors listed on the outside menu, so I ask, "What flavor frappe's do you have?" I was told,"We have coffee cake and chocolate chip." So I said, "I will try a large chocolate chip." I see on the screen 1 muffin. So I say "We must be on the wrong page, I did not order a muffin. She says, "What did you say?" I repeated, "I asked what flavor frappe's do you have?" And she replied, "Oh we have all of them." I told her thank you and drove away. It should not be that hard to order a treat!!! Oh well guess I saved on the calories!!!

The more I thought about the stupidity of the situation the more I was aggrevated. Who orders a LARGE muffin??? That should have made her realize there was a miscommunication. Now I am a total hater of AI and prefer human interactions. But I got home and googled what flavor frappe's Dunkin' has and google AI had no problem answering the question listing several flavors. The person with the brain could not grasp the fact that I didn't know the flavors they had... Hence my question. This is why companies are replacing people...

Well let's see, we traveled 116 miles in 2 days when they first opened to get donuts the first day the had sold out of about everything and the second day we ordered a customized dozen donuts, it plainly showed on screen what we ask for,we go around to window and get our donuts and leave and low and behold when we opened the box there was ONLY 2 donuts we ask for in the box, I dont know what the other things was but we didn't like them. So last night (12/15/22) it wasnt busy at all so we go there,to actually TRY to get some donuts. Again they was sold out of jelly filled and the others we ordered was not what we ordered(3 glazed,5 Boston creams,4 glazed with chocolate frosting) we got the dozen and left.. going down parkway I open the box there was 5 Boston cremes which was right BUT the chocolate frosted ones was NOT glazed they was cake donuts with choc.frosting, and 3 blueberry looking donuts..🤦‍♀️🤦‍♀️🤦‍♀️ and they tasted like they had been cooked the day before, so all together we have traveled 174 miles just to get dang donuts we want that we never get...😡

This is the...

The assistant manager Jackie is very disrespectful. I thought my order went through for 2 frozen Carmel coffee. And I went in to try to up size which she was really rude. I plainly apologized. While she walked off not even listening. So she sit the 2 drinks down while I thought my card and app went through. She came out of the store saying you didn't pay for those. A complete accident I don't know too much about online service. And while walking back in she so rudely told another customer that I didn't know what the hell I was doing. I don't appreciate how I was treated or talked. And her telling another customer that. You don't do that it is not to good towards the company. I am in there everyday if not twice a day. I don't appreciate her rudeness. Or unprofessional...