The Honey Baked Ham Company — Restaurant in Glendale

What a wild experience! I 'reserved' a ham for Thanksgiving dinner and picked it up Wednesday. I've never done it before and doing it for this holiday may not be representative of the usual experience here! They were so busy they had someone standing by the entrance to direct customers to a different entrance because of the way they were set up inside. One long line was in front of the counter where you tell them what you want or give them your reservation order number and of course, you can add items to the order. There were (I think?) six employees behind the counter and they called the next customer in line as they finished with another customer. It went SO FAST! From there you got in line to pay, and again, IT WENT SO FAST! I don't think I was in there more then ten minutes. They are so well organized and work so well as a team, everyone was cheerful and smiling. It was great! The ham? I bought a quarter ham, and it lived up to the reputation their hams have. I am not certain, but I think the crusty topping, which was in little chunks here and there, were supposed to be honey glaze I THINK. I never heard of leaving a ham to warm up at room temperature instead of heating it in the oven, but that's what the directions say. It was too cold near the bone for our liking, so I did heat it a little, but not for long. The glaze never did anything but fall in between the slices, so I don't understand how that's supposed to work. Over all, and very good experience, albeit expensive, but I expected that ~ and it after all a special occasion! Added two days later: GREAT sandwiches came...

I've been coming to this store for years! Today was a little different. I'm not sure if they have a new manager or if she was having a bad day, but the manager at this store is so extremely rude. I had made a pick up order for my Thanksgiving meal through DoorDash (This was the only option that Google Maps gave me when I pushed the "order online" button) When I showed up to pick up the order, there was a problem through the DoorDash app.......Instead of being nice and helpful about what had happened....the manager rudely accused me of being at the wrong location.....when I showed her the app and that it was telling me to pick up at her store, it also showed that I was right there where they were telling me the order was. Her response was "That's not telling me anything". Will it stop me from buying HoneyBaked Ham in the future? No. But I will go out of my way to go to another store to give them my business rather than this one. I'm sorry she is so unhappy at her job that she chooses to be rude. The rest of the workers were very courteous...

Have loved including Honey Baked products to my holiday menu that, over the past 10+ years, has been high quality, delicious taste, always ready & on time. Their online ordering is accurate, simple, and thorough, making the strenuous chore of good, quality, and traditional foods without the hassle of crowds. Your pick-up time/date is emailed to you ahead of time to further enhance your family's enjoyment for memorable holiday events. These qualities, especially during major holidays, are priceless. Their turkeys and hams are of the highest quality, delicious taste, expertly prepared. This has been consistently so over my history as a consumer the last 10+ years. Will continue, as I've done over past 10+ years, to recommend letting Honey Baked be a special part of all your holiday and special...