Bojangles — Restaurant in Granite Falls

Sorry that I’m just now getting around to writing this review for the Granite Falls NC location, as my visit was approximately 8 months ago. I was reminded to write this review after a friend had a similar experience recently at a Hickory (N Center Street / Viewmont) location. I stopped by the GF location at 7:00 PM. I went inside to place my order to go. I ordered 2 chicken biscuits (+ lettuce & tomato) and 2 ham biscuits. The plan was to go to my mom’s home nearby; we would have the 2 chicken biscuits for dinner, and then the next morning, we would reheat and have the 2 ham biscuits for breakfast before heading out the door for her medical appointment in Charlotte. My order was taken in a timely manner. Then I waited. And I waited. And then waited some more. The young lady explained that they had used all the ham they had cooked and had to put more on the griddle. Yet I heard customers in the drive-through (over the speaker) placing orders that included ham biscuits, and I never saw any of them being told that ham biscuit orders would take a while, nor did I see any cars waiting an inordinate amount of time at the window for their orders - the drive-through line never slowed. Yet I was told it would be a while. And “a while” was an understatement - I finally had my order in hand and left the restaurant 27 minutes after placing my order. Now I know Bojangles prides itself on its quick drive-through service, but should that be at the expense of a single customer waiting at the inside counter? Got to my mom’s house with the order just a few minutes later, as it’s only 2 miles away. We sat down to finally enjoy the chicken biscuits, only to open them up and be presented with two very sad sights. The biscuits, had they not had anything between them, would’ve only been about 1” thick, as they had not been allowed to rise and were still mostly undercooked dough. The chicken filets were not warm at all - actually colder than room temperature - and the breading on them was not the least bit crisp and was actually soggy, plus the breading was EXTREMELY salty. The doughy biscuits were thrown out the window for the birds to have the next morning. I removed all the breading from the filets, then put them in the air fryer for a bit. Transferred the lettuce & tomato to some slices of white bread, and along with some mayo, we finally had some halfway decent sandwiches for dinner. Next morning, I took the ham biscuits from the fridge and unwrapped them to find the same ultra-thin doughy biscuits, which again I threw out the window. I removed the single ham slices - which were the thinnest I’ve ever seen (only about 1/16”), put them in a frying pan to heat them up, and then made eggs and toast to eat with them. Oddly enough, the ham had NO saltiness whatsoever - I guess all the salt ended up in the breading of the chicken filets! I did not know when I stopped the night before to order and pick up this food that I would have to use some of its ingredients to remake two meals that were acceptable as meals, because what I received from this location certainly wasn’t. I have not revisited this location since then, nor do I intend to. And now I guess I can add the Hickory Viewmont location to the list of ones I won’t visit again. Incidentally, back then I did go online to the site listed on the receipt to do a customer satisfaction survey, and when I finished and tapped submit, it said there was an error and and my submission did not go through. Par...

First I sat in the drive thru for 40 minutes. Didn’t get my food and thankfully I checked it before pulling off because the drive thru was such a mess. The poor shift manager was trying while Ricky and the other employees sat around running their mouths. Then I had to come in and get my food and they were still being rude. Ricky continued to stand there and cuss at me and run her mouth. I never said a cuss word or negative thing to anyone. Just that I was confused why I didn’t get my food. Apparently they were supposed to tell me to move up but failed to do so. And the little girl in the red shirt was making things worse. Ricky continued to stand in the back staring and saying inappropriate things even though the manager told her to go to the back over and over. She had no respect for him. And he was trying to get people pushed through the drive thru while she sat there talking to the girl with glasses who was talking about her hair. Nobody was helping him except the sweet girl in the window....

After ordering my order and having it repeated back to exactly what I said they still got it wrong. When I explained at the window I'm missing things I ordered they looked at me like I was wrong so I repeated it back to them I ordered two drinks and a supreme combo and a side order of rice, the gentlemen I spoke to acted bothered that I was missing my other drink so he handed me two small drink of not what was order. I was so irritated I just left. Got to my food and and had the smallest chicken strips I had ever seen I might have well ordered chicken nuggets, was missing the side of fries from the combo meal, got not utensils even though rice and mashed potatoes were ordered, and again the wrong drinks. I would highly recommend going to the extra distance to a different Bojangles then going to this one. Completely disappointed in the costumer service, the...