Tokyo Diner — Restaurant in Granite Falls

My family and I got to go Monday night from Tokyo. The wait staff has always been friendly but we had a terrible experience with our food. I divided chicken up from two meals to all 4 of us and as we were eating my 9 year old screams out and says he about broke his tooth and choked. He pulled out of his mouth this huge bone in the chicken. It honestly scared me so bad I wanted to fly up there and ask them why in the world this would ever be in their chicken? And why was it looked over as it was being cooked too? I called for two days and asked for David. I even left my number to have him call me and he never did. I finally reached him Wednesday evening and o explained what had happened. I told him as a mom, that was very scary but it also made us all lose our appetite. So we were out $25 in our meals. None of us wanted to eat after that point and I def wasn’t feeding my 2 year old anything else after that. David never offered a refund, just apologized and told me it never happened before. He offered me a 10% off my future meal/purchase. I explained I wasn’t eating there anymore and he still wasn’t offering to refund anything. I told him I wanted a refund for it that it was unacceptable and he questioned me and said “you want a refund?” “A refund?” I explained yes I do! I tried to be kind but at this point I was about to be ugly.. he told me he’d refund me $10 and that I’d have to come pick it up in cash? As a business’s owner/manager, I would truly had hoped they would’ve handled this situation differently. We sadly won’t be back to this place to eat even though of family did enjoy it most of the time...

The food was delicious, the tables were clean and the waitress was very nice and quick to refresh our drinks. Only thing that really bothered me about the experience there was the completely unexpected additional charge for using my debit card to pay for the meal, I think it was 3% or somewhere there about... of course I had no cash on me, who carries cash much these days I mean everyone pays with debit or credit especially when they eat out. I did spot a small hand written notice way above eye level at the register after I had paid for my food but even if I had seen it before I paid what could I have done at that point? My daughter and myself had both eaten our meal and neither of us had cash, do you think they would have let us leave to go to the ATM on a promise that we would return with the payment... I think probably not. Just thought I'd let whoever might be thinking about eating here know about the hidden charge that I don't understand. There are several places these days that like to sneak this BS bank charge in on people and I think it's wrong and I'm pretty sure I'm not alone. I might make it a goal to avoid establishments that do this, Japanese food is definitely not a have to have item for me and there's a very good chance that I will not return to spend my money plus 3% at this...

On Sunday we went and where the only ones in restaurant. The young lady who sat us acted very put off that we walked in. After finally addressing us and took us to a table she ask what drinks and walked off. She came back with drinks and sat them down and walked away without a word acting like we inconvenience her. We sat there for 15 minutes before anyone ask if we ready to order. ( I noticed several people sitting on the other side of the wall talking and I guess they saw me looking so our waitress greeted us.) Was almost ready to walk out when waitress come over for our order. Again same girl with drink brought the food and aggressively put the food down and turned and walked off. We had to figure out who's plates who's. More people come and was greeted with the same service. I know it was Sunday but it was 3pm after the rush. (Again we were they only ones there) and I know they do alot of Togo orders but no one was doing anything. Food was not that great (cold and really didnt taste good) and all 3 of us have been sick for 3 days. I don't know what they do to the food but it makes me sick every time. I can go to others...